Navidi Hair Company Quiz

Nice and Easy... What days is the salon closed?

What drinks should you put a straw in?

How many hours before an appointment can a client cancel/rearrange their appointment?

Who can authorise a deposit refund?

When a client books in, how do you check their identity?

What time (9-8 day) ideally should everyone be on the salon floor after their last break?

When should you delete an appointment? (if there is no deposit on account)

How much did no-shows cost the business (per year) before we took deposits?

What equipment should you put on a colour trolley?

What equipment should be on a highlighting trolley?

What equipment should be on a colour and highlights trolley?

You're at reception with a client, everyone else is busy. The phone rings, what do you do?

Describe how you would carry out a thorough consultation

Put these in order of importance: a) Towels need to be put out. b) Client at reception. c) Hair & Products over station. d) Client wants a coffee

Who's your favourite co-worker, and why?