Weekly KB quiz 5-15-16 (Responses only accepted until 5-29-16)

A modern office environment with a person using a computer, surrounded by digital support tools and charts, emphasizing collaboration and customer support.

Weekly Knowledge Base Quiz

Welcome to the Weekly Knowledge Base Quiz! Test your understanding of essential information needed to assist customers effectively. This quiz covers various scenarios frequently encountered in a support environment.

Key Features:

5 thoughtfully crafted multiple-choice questions
Immediate feedback on your answers
Enhance your customer support skills

5 Questions1 MinutesCreated by AssistingAgent235

What should you do when a customer calls on their personal computer and wants access to the I drive or G drive.

Inform customer we are not able to do this on personal machines. They can access My Documents through Citrix.

Send to CHI-SECURITY

Install login script on desktop.

Send to CHI-SERVER

What needs to be done if a customer wants to upload photos to photo booth on Incomm?

Customer needs to email pictures to Carrie Wilson at CWilson4@ecommunity.com

Get pictures from customer and attach to incident. Send incident to CHI-WEB-SUPPORT

Have customer upload these on Incomm.

Inform customer that this can not be done.

How would a customer get to Smart Phrases so that they can edit them?

Select the Epic button > Tools > SmartTool Editors > My Smart Phrases

Select the Epic button > Personalize

Select the Epic button > External Tools

Select the Epic button > Patient Care > SmartTool Editors > My Smart Phrases

What team should you send an incident to if a customer calls in with issues with the Keystroke application on a cash register at CHE caféteria?

CHI-DECISION

DESKTOP break/fix

CHI-APPS-ANC

CHI-CLINICAL-SOLUTIONS

Weekly KB quiz 5-15-16 (Responses only accepted until 5-29-16)

Weekly Knowledge Base Quiz

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