Weekly KB quiz 5-15-16 (Responses only accepted until 5-29-16)
Weekly Knowledge Base Quiz
Welcome to the Weekly Knowledge Base Quiz! Test your understanding of essential information needed to assist customers effectively. This quiz covers various scenarios frequently encountered in a support environment.
Key Features:
- 5 thoughtfully crafted multiple-choice questions
- Immediate feedback on your answers
- Enhance your customer support skills
What should you do when a customer calls on their personal computer and wants access to the I drive or G drive.
Inform customer we are not able to do this on personal machines. They can access My Documents through Citrix.
Send to CHI-SECURITY
Install login script on desktop.
Send to CHI-SERVER
Who supports LifeNet?
CHI-SERVER
Vendor
CHI-CLINICAL-SOLUTIONS
Closest Desktop/BreakFix.
What needs to be done if a customer wants to upload photos to photo booth on Incomm?
Customer needs to email pictures to Carrie Wilson at CWilson4@ecommunity.com
Get pictures from customer and attach to incident. Send incident to CHI-WEB-SUPPORT
Have customer upload these on Incomm.
Inform customer that this can not be done.
How would a customer get to Smart Phrases so that they can edit them?
Select the Epic button > Tools > SmartTool Editors > My Smart Phrases
Select the Epic button > Personalize
Select the Epic button > External Tools
Select the Epic button > Patient Care > SmartTool Editors > My Smart Phrases
What team should you send an incident to if a customer calls in with issues with the Keystroke application on a cash register at CHE caféteria?
CHI-DECISION
DESKTOP break/fix
CHI-APPS-ANC
CHI-CLINICAL-SOLUTIONS
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