Trending Topics Review
Trending Topics Review Quiz
Test your knowledge on the latest procedures and guidelines in healthcare with our engaging Trending Topics Review Quiz. This quiz covers essential practices for appointment bookings, patient registrations, and communication protocols.
- 10 informative questions
- Multiple choice and checkbox formats
- Perfect for healthcare professionals and students
When someone calls in to make a hospital follow up, we
Warm transfer to the office.
Use the ED script to book
Send a message
We cannot offer up appointments within the next 30 minutes.
Yes, we can, along with reading the scripting.
No, Salesforce doesn't even show them.
Yes, we can, along with anything in the next 15 minutes.
No, it is a glitch and we should ignore it.
We can offer up appointments within the next 15 minutes.
No, 15 minutes isn't enough time.
Yes, as long as we read the scripting.
Yes, as long as we book quick enough.
No, Salesforce doesn't even show them.
When registering a new patient, make sure to get the SSN.
We have to or we cannot book it.
We can try if the caller has the full social/is comfortable with it.
Only the office takes the SSN.
We only need to register with last four of SSN.
What day and time was the "Trending Topics 12/01/2022" email sent?
Thu 12/1/2022 4:17 PM
Thu 12/2/2022 4:17 PM
Thu 12/1/2022 3:17 PM
Thu 11/1/2022 4:17 PM
If a patient has a question for labs they will be doing in 50 hours, we
Send a detailed message to provider.
Warm transfer to the office.
Book the lab appointment.
Mark them for "confirmed" in Epic.
Can a patient do a MyChart visit even if they don't have an active MyChart?
Yes - the office will have to manually send the patient a link.
No - it must be active.
How is an E-Visit done?
The patient answers questions in MyChart and provider responds back with treatment options.
The office calls the patient and has a telephone visit.
The patient comes to an Emergency Room and has a visit.
The patient does a video visit with their phone or laptop.
What page is in the KA that goes over how to handle questions about lab work?
2
5
8
11
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