Front Desk Quiz #1
Front Desk Proficiency Quiz
Welcome to the Front Desk Proficiency Quiz! This quiz is designed to assess your knowledge and skills relevant to the front desk operations in our clinics. With 18 engaging questions, you will have the opportunity to demonstrate your understanding of key processes and responsibilities.
Topics covered include:
- Medical Record Requests
- Work Comp Procedures
- Insurance Verification
- Inventory Management
- Patient Interaction
Who deals with Medical Record Requests
Alex
Rubi
Maria
Dr. Rai
Someone else
Who is the Guarantor & what does this mean?
The patient is always their own guarantor
The patient or their guardian if a minor
Guarantor is the person who holds the insurance
Guarantor is the person financially responsible for the visit/patient
What do you need for a Work Comp patient visit?
Nothing, the patient is seen just the same.
Nothing, just make sure the visit shows as WorkComp
Email Rubi you had one, but everything else is the same
Complete a WC packet + email Rubi + make sure the visit is documented as WC + collect all proper Employer/Claim information
Email Rubi + get the employer information only
How many times do you check your work during the day?
Where do you find inventory in the clinics?
Everything is in 1 spot, the kitchen
Different spots at all clinics
Kitchen, Kitchen cabinets/closet, Front Desk cabinets, cabinets/closets throughout the clinic
I don't know because I was never shown
When verifying benefits....
I just need to write COVID date, initials
I can write COVID ver, date initials
Actual benefit of copay, ded, coins, etc should be written, ver date, initials
Leave it blank so people can guess what I verified
Only enter benefits for those I have time to verify, everything else I just put unable to verify
Actual benefit, but only for ins pts, everyone else is blank
The Check Off List is ..
For losers who don't know what to do
A guideline to help ensure everything is done at the front during the day
A set of rules to follow and if it isn't on there I don't have to do it
Someone else's responsibility to complete
Not necessary to complete, if you already do it all
Performing PIVs I have noticed
Other people make a lot of errors
I should probably double check my work too
Nobody cares, its just busy work
Everyone misses the same thing
The SOLV queue
Can be ignored, I know who is coming in and out
Is a tool to keep track of incoming and outgoing patients
Should be utilized to make notes for collecting missed items/payments
Is a waste of screen space
Is useful but I don't like keeping up with it
UHC is the same as UMR, GR, and AllSavers in PM
True
False
Doing work outside of my written Front Desk (1 or 2) description is not required of me. Someone else is responsible.
True
False
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