Front Desk Quiz #1

Create a professional and inviting image of a busy front desk in a medical clinic, showcasing staff engaging with patients, medical records, and administrative tasks.

Front Desk Proficiency Quiz

Welcome to the Front Desk Proficiency Quiz! This quiz is designed to assess your knowledge and skills relevant to the front desk operations in our clinics. With 18 engaging questions, you will have the opportunity to demonstrate your understanding of key processes and responsibilities.

Topics covered include:

Medical Record Requests
Work Comp Procedures
Insurance Verification
Inventory Management
Patient Interaction

18 Questions4 MinutesCreated by EngagingDesk307

Who is the Guarantor & what does this mean?

The patient is always their own guarantor

The patient or their guardian if a minor

Guarantor is the person who holds the insurance

Guarantor is the person financially responsible for the visit/patient

What do you need for a Work Comp patient visit?

Nothing, the patient is seen just the same.

Nothing, just make sure the visit shows as WorkComp

Email Rubi you had one, but everything else is the same

Complete a WC packet + email Rubi + make sure the visit is documented as WC + collect all proper Employer/Claim information

Email Rubi + get the employer information only

Where do you find inventory in the clinics?

Everything is in 1 spot, the kitchen

Different spots at all clinics

Kitchen, Kitchen cabinets/closet, Front Desk cabinets, cabinets/closets throughout the clinic

I don't know because I was never shown

When verifying benefits....

I just need to write COVID date, initials

I can write COVID ver, date initials

Actual benefit of copay, ded, coins, etc should be written, ver date, initials

Leave it blank so people can guess what I verified

Only enter benefits for those I have time to verify, everything else I just put unable to verify

Actual benefit, but only for ins pts, everyone else is blank

The Check Off List is ..

For losers who don't know what to do

A guideline to help ensure everything is done at the front during the day

A set of rules to follow and if it isn't on there I don't have to do it

Someone else's responsibility to complete

Not necessary to complete, if you already do it all

Performing PIVs I have noticed

Other people make a lot of errors

I should probably double check my work too

Nobody cares, its just busy work

Everyone misses the same thing

The SOLV queue

Can be ignored, I know who is coming in and out

Is a tool to keep track of incoming and outgoing patients

Should be utilized to make notes for collecting missed items/payments

Is a waste of screen space

Is useful but I don't like keeping up with it

Doing work outside of my written Front Desk (1 or 2) description is not required of me. Someone else is responsible.

True

False

How can the admin team help improve your work enviornment?

Front Desk Quiz #1

Front Desk Proficiency Quiz

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