D047 Unit 9 Quiz
Performance Management and Care Coordination Quiz
Test your knowledge on performance management, care coordination, and effective communication strategies in healthcare settings. This quiz is designed to enhance your understanding of essential concepts that improve patient care and team collaboration.
- Multiple choice questions
- Focus on real-world applications
- Suitable for healthcare professionals and students
A specific set of activities that ensure organizational goals are effectively met.
Care Coordination
Performance Management
Cross Training
Inclusion
Which are part of the performance management cycle?
Plan, act, track, review
Plan, implement, disperse, review
Act, plan, implement, disperse
Track, plan, implement, re-review
This occurs when when staff members are trained in departments outside their normal work area, so they can build new skills.
Professional development
Coordinating care
Cross-training
Performance management
Methods to address poor communication include the following (check all that apply)
Pinpoint critical areas of concern
Leverage sources of communication by identifying communication issues
Drive patient outcomes and accountability
Establish a baseline
All the above
A strategic planning method used in organizational settings to prioritize work needed to grow organizational structures.
SWOT
DNR
MRSA
VRE
What is the goal of care coordination?
To have an additional certification
To prevent medical errors and injuries for patients
To improve patient satisfaction
To have increased patient contact
Verbal communication that is loud, threatening, combative, and inappropriate (use of profanity)
Aggressive
Assertive
Passive
The ability to get your message across to multiple individuals and environments
Passive
Assertive
Aggressive
The inability to freely express emotions, issues, and needs
Assertive
Passive
Aggressive
If you have a team meeting with an interprofessional team in healthcare. What is an important aspect to remember during the meeting?
Professional Communication
Make sure everyone contributes during the meeting
Do not speak out of turn
Turn your cellphone off
A care coordinator and a dietician are trying to help discharge the patient and send them home with tube feeding orders. There is a conflict in educating the patient and tension develops between team members. How could this be handled effectively?
By nonverbal communication
An effective conflict resolution plan will address major sources of contention and improve efficiency.
By taking more breaks
By written communication
For which reason should the care coordinator demonstrate professional behavior when interacting with a patient?
To establish trust and build confidence
To improve the relationship to their peer group
To increase patient satisfaction survey scores
To reduce the length of the appointment
This model focuses on care teams collaborating with residential/hospitalized patients and their providers
ACT
SHARE
AWARE
TALK
An older patient with multiple health issues sees a primary care provider and several different specialists. In which way will effective communication affect the coordination of this patient’s care?
Increase safety
Increase cost
Eliminate hospitalization
Decrease provider visits
In striving to embody an organization’s mission during the referral process, the healthcare coordinator reflects on personal values. Which core value does this represent?
Power
Universalism
Self-directed
Benevolence
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