D048 Unit 3 Quiz
Performance Management Proficiency Quiz
Test your knowledge and understanding of performance management concepts through this comprehensive quiz designed for professionals in the healthcare sector. From evaluating clinical protocols to fostering team engagement during change, challenge yourself with our diverse questions.
- Understand key performance management strategies
- Learn about various measurement types and their applications
- Explore real-world scenarios and their implications for practice
Identify a key function of performance management.
It is usually used when a company is downsizing and looking at which employees may be disposable.
It is designed to increase productivity within an agency.
It assigns an individual to run reports on all aspects of agency functioning.
It designates a taskmaster to give each employee a list of items to be completed each day.
What type of performance measure is used to assess if a clinical protocol is having the desired effect on client health?
Outcome measure
Process measure
Structure of care measure
Balancing measure
Which phase of performance management measures department and team performance regularly and provides provides feedback on on performance goal process?
Monitoring
Planning
Developing
Rewarding
Which phase of performance management evaluated individual and team performance using a performance measurement plan?
Planning
Rating
Developing
Rewarding
Identify a key strategy in performance management during times of perpetual organizational change.
Maintain team engagement
Maintain team structure
Maintain team recruitment
A flow chart with specific shapes and arrows that represent connections, decisions, etc.
Fishbone Diagram
Process Map
Action Plan
Gemba Walk
An analysis of the organizational environment and processes?
Gemba Walk
Process Map
Action Plan
Fishbone Diagram
Which process encourages communication between an employee and a supervisor to establish a level of expected performance by setting goals?
Performance management
Quality Improvement
Clinical Guidelines
Performance Measurement
In which stage of performance management does a manager collect data from the appraisal process and relate the outcome with potential decisions?
Analysis
Evaluation
Laying a foundation
Appraisal
Which technique could be used to demonstrate to diverse staff the value of intellectually and emotionally belonging during an organizational change?
Top-down approach
One-way communication
Empathetic leadership
Company wide meeting
A system integration focused on enhancing efficiency, quality f care, quality of life, and client satisfaction?
Macro Level
Micro Level
Mezzo Level
Organizational integration focused on planning and organizing linked health services across the entire care continuum?
Micro Level
Mezzo Level
Macro Level
Clinical integration focused on delivering patient care services that are coordinated across the health care system?
Mezzo Level
Micro Level
Macro Level
A client is having difficulty bathing due to a recent stroke. Which community resource would be most beneficial for this client?
Adult Daycare
Home healthcare.
Meals on Wheels.
A client is an example of a health care organization’s ______________ stakeholders.
Internal
Primary
Secondary
Which type of relationship exists between businesses that have a common mission and promotes growth for both partners?
Development partnership
Strategic integration
Strategic partnership
Which resource provides services to assist with various federal health insurance program benefits?
Well Spouse Association
Next Step in Care
Medicare Resources for Caregivers
A professional review of an individual's knowledge, skills, and competencies are evaluated using specialized standards.
Accreditation
Certification
Licensure
A standard exam and criteria are used to test a graduate's competence to ensure they qualify to practice a profession.
Certification
Accreditation
Licensure
In order to provide the best client care health professionals should invest in educational opportunities that give them up to date knowledge and skills. The best choice for ensuring continuing education opportunities will be accepted by licensure and/or certification renewal organizations is to choose ones that are ___________.
Approved or accredited.
Easily accessible.
Discipline-specific.
A professional organization is a body of people engaged in the same profession, formed with the intent to control entry into the profession, maintain ___________, and represent the profession in discussion with other parties.
Trainings
Standards
Budgets
What is a way to contribute to a field and develop evidence-based practice for other practitioners?
Listening to podcasts related to the subject.
Searching the internet for resources when faced with a difficult case
Writing peer-reviewed journal articles for publication.
In which way can a care coordinator contribute to evidence-based practice (EBP) within a field of interest?
Listen to a weekly podcast
Peer review journal articles
Obtain a doctorate degree
What is a benefit of motivational interviewing?
It encourages an interdisciplinary team to be more involved in a patient’s care.
It promotes self-determination and allows a client to resolve feelings of ambivalence.
It allows the health services coordinator (HSC) to ask closed, direct questions meant to initiate a root cause analysis.
A motivational interviewing phase that helps clients feel comfortable, be accepting, use OARS, listen to their questions and concerns about change in an open way?
Evoking
Engaging
Focusing
A motivational interviewing phase that encourages clients to talk about their motivations to change, to engage in "change talk," explore the consequences and potential outcomes of the change?
Engaging
Focusing
Evoke
An important part of shared decision-making is:
Sharing evidence-based options.
Encouraging behavior changes.
Prescribing a particular treatment.
The SHARE approach is a great example of?
The Chronic Care Model
Client-centered care.
Prevention Care
A middle-aged client with diabetes and osteoarthritis is being pressured to make a specific decision about their treatment options by her two grown children. In the readings, you learned that this pressure threatens the client’s ____________________. Treatment options.
Family Interests
Individual autonomy.
Treatment Options
What is the key question that should guide all interdisciplinary collaborative groups?
What are the reimbursement issues?
What is the leadership commitment to this collaboration?
What is best for the client?
Which leadership style centralizes power and decision making to themselves, and is conducive to clear-cut direction, prompt action and unity of direction?
Laissez-faire
Autocratic or Authoritarian leadership
Democratic or Participative leadership
Which leadership style consults with subordinates and encourage their participation in decision-making, often leading by persuasion or may serve as a moderator?
Democratic or Participative leadership
Laissez-faire
Democratic
Which leadership style focuses on relationship between the leader and subordinates is similar to a head of household relationship in which the leader guides and protects their subordinates1?
Paternalistic leadership
Democratic
Laissez-faire
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