Quality Quiz
Quality Assurance Quiz
Test your knowledge of our quality assurance processes with this comprehensive quiz. Whether you're new to the industry or looking to brush up on your skills, this quiz will challenge and engage you.
- 10 multiple choice questions
- Covering key topics in policy modifications and customer interactions
- Score and review your answers instantly
Do we charge a fee for a modification midterm if there is no additional premium?
Yes
No
Do we charge a fee for a change of Registration if customer calls within 6 weeks of them having done a COV?
Yes
No
Do we charge a £20 admin fee for doing a change of vehicle after a total loss claim?
No
Yes
How much is a Young Driver excess if under 21?
195
395
295
After full DPA is completed, what statement would you read to a named driver or authorised person who wants to change the vehicle on the policy?
We can carry on with the change as DPA is completed?
Can you confirm you have authority from the policyholder to discuss their policy and make any changes?
Can you confirm you have permission from policy holder to make change?
Which statement do we read when taking a new card payment after policy has been cancelled?
Your card could be used for future payments, including your renewal premium, fees or any missed payments.
This card could be used for any outstanding balances after cancellation. You can cancel this continuous payment authority at any time. Is this ok?
We do not read a statement as policy is now cancelled.
Customer has paid off all their remaining direct debits beforehand and decides to cancel the policy in the last 30 days. The Outstanding amount for the cancellation is £20 (example). Would we collect this amount or would be write it off?
Write it off
This is chargeable
On a single car insurance policy, customer adds breakdown cover. Does this cover the driver or just the vehicle?
Vehicle only
Vehicle and Driver
What is our new car product we are launching?
You Drive
Life Insurance
Phone Insurance
Do we offer any driver policy for Van policies?
Yes
No
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