Quality Quiz

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Quality Assurance Quiz

Test your knowledge of our quality assurance processes with this comprehensive quiz. Whether you're new to the industry or looking to brush up on your skills, this quiz will challenge and engage you.

10 multiple choice questions
Covering key topics in policy modifications and customer interactions
Score and review your answers instantly

10 Questions2 MinutesCreated by CheckingCloud921

Do we charge a fee for a change of Registration if customer calls within 6 weeks of them having done a COV?

Yes

Do we charge a £20 admin fee for doing a change of vehicle after a total loss claim?

Yes

After full DPA is completed, what statement would you read to a named driver or authorised person who wants to change the vehicle on the policy?

We can carry on with the change as DPA is completed?

Can you confirm you have authority from the policyholder to discuss their policy and make any changes?

Can you confirm you have permission from policy holder to make change?

Which statement do we read when taking a new card payment after policy has been cancelled?

Your card could be used for future payments, including your renewal premium, fees or any missed payments.

This card could be used for any outstanding balances after cancellation. You can cancel this continuous payment authority at any time. Is this ok?

We do not read a statement as policy is now cancelled.

Customer has paid off all their remaining direct debits beforehand and decides to cancel the policy in the last 30 days. The Outstanding amount for the cancellation is £20 (example). Would we collect this amount or would be write it off?

Write it off

This is chargeable

On a single car insurance policy, customer adds breakdown cover. Does this cover the driver or just the vehicle?

Vehicle only

Vehicle and Driver

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