Admin Certification Review Part 5

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Admin Certification Review Quiz

Test your knowledge with our comprehensive Admin Certification Review Quiz designed specifically for Salesforce administrators. This quiz consists of 30 questions that cover a wide range of topics essential for mastering Salesforce administration.

Prepare yourself for certification with:

Multiple choice questions
Checkbox selections
Real-world scenarios

30 Questions8 MinutesCreated by EngagingAdmin74

Universal Container wants to ensure that users complete the standard industry field when creating a new account record. To address the concern the administrator set the Industry field as required. However, some users are still able to create a new account record without completing the Industry Field. What should an administrator do to troubleshoot the issue? Choose 2 answers.

Verify the users have the Modify All Data permissions for the account on their profiles.

Verify the field–level security for the Industry field is not set to Read Only on the user profiles.

Verify the user have Edit Permission for accounts on their profiles.

Verify the Industry field is sent as required on all the account page layouts assigned to the users.

What should administrator be aware of when setting custom fiscal year? Choose 2.

Custom fiscal year can NOT be disabled.

Custom fiscal year must be set manually.

Change in fiscal year automatically updates product schedule.

Fiscal year affects only forecasts.

The support team at Universal Containers wants to be more proactive about renewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the accounts support plan expires. What should an administrator configure to meet this requirement?

Auto-response rule

Assignment rule

Escalation rule

Workflow rule

A system administrator at Universal Containers created a new account record type. However, sales users are unable to select the new record type when creating new account records. What are possible reasons for this? Choose 2 answers.

The record type has not been set as the default record type.

The record type has not been activated.

The record type does not have an associated page layout.

The record type has not been added to the sales user profile.

Universal Containers uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific opportunity to help sales representative close deals faster. How can an administrator meet this request?

Add sales engineers to opportunity teams.

Enable Chatter Feed Tracking on opportunities.

Add sales engineers to account teams.

Add Chatter groups to opportunities.

Universal Containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record. How should the system administrator meet these requirements? Choose 2 answers.

Create a lookup relationship field on the account object.

Add the account related list to the survey page layout.

Create a lookup relationship field on the survey object.

Add the survey related list to the account page layout.

Universal Containers has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity. What should the sales representative do to ensure the marketing team can access the opportunity?

Add the public group to the opportunity team.

Change the opportunity owner to the public group.

Add the public group to an opportunity queue.

Manually share the record with the public group.

The VP of Sales at Universal Containers requested that "Verbal Agreement" be added as a new opportunity stage. The Administrator added this new picklist value to the stage field but found that the new value was not available to users. What should an Administrator do?

Add the new value to the appropriate record type

Add the new value to the appropriate sales process

Ensure the limit of 10 stage values was not exceeded

Ensure the new value was marked as active

What should be considered when configuring the lead conversion process? Choose 2 answers.

Custom lead fields can be mapped to custom object fields.

Custom lead fields can be mapped to account, contact, and opportunity fields.

Roll-up summary lead fields can be mapped to custom contact fields.

Standard lead fields are automatically converted to account, contact, and opportunity fields.

When importing data, what happens it some records do NOT meet the data validation criteria?

Import process ignores the data validation criteria.

Import process aborts when it encounters the first invalid record.

Import process requires user authorization to import the invalid records.

Import process fails only for the records with invalid data.

Which statement about chatter posts and comments is true? Choose 2 answers.

Posts made to a user’s profile are visible to all users in the organization.

Posts to a user’s profile are hidden from anyone below that user in the rote hierarchy.

Updates to the Chatter feed on a record are only visible to users with access to the record.

Posts to a user’s profile can be made private by clicking the lock icon.

What item appears in a user’s My Unresolved Items after synchronization using Salesforce for outlook? Choose 2 answers.

Cases not assigned to a contact

Notes not assigned to a record

Emails not assigned to a record

Contacts not assigned to an account

Which option is available when using process visualizer? Choose 2 answers.

Share annotated approval process diagram

Add approval steps from the process visualizer

Edit criteria used to trigger the approval process

View approval processes as a flow chart

A sales user at Universal Containers has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the stage change? Choose 2 answers.

Account Rating

Sales Quota

Forecast Category

Probability

A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an administrator meet this requirement?

Create a validation rule that evaluates the account rating.

Create a workflow rule on the opportunity object.

Create an auto-response rule on the opportunity object.

Create an escalation rule based on the opportunity amount.

What is an option when customizing a report? Choose 3 answers.

Which chart type can be used to display summary values from two different levels of grouping in a report? Choose 2 answers.-checkboxes

Grouped line chart

Donut chart

Funnel chart

Stacked bar chart

A marketing user has received a file of leads to import to Salesforce. What tool can be used to avoid duplicate lead records?

Validation rules

Merge leads function

Data loader

Import wizard

If Pedro is promoted from Sales Associate to Senior Sales Executive, and the new sales associate is appointed to take Pedro’s responsibilities, what are the appropriate steps to transfer Pedro’s account to the new associate?

Overwrite Pedro’s user profile with the new associate’s information and create a new user profile for Pedro.

Create a new user profile for Pedro as well as new associate. Deactivate Pedro’s user profile with Sales Associate role and transfer all the accounts, opportunities and leads to the new associate.

Associate the new role to Pedro’s existing user profile and transfer all the accounts, opportunities and leads to the new associate.

None of the above.

Universal Containers is using a private sharing model. The US Sales Director needs full access to all records owned by the US Sales Representatives. How can this be accomplished?

Define a role hierarchy where the US Sales Director rolls up to the CEO.

Give the US Sales Director read/write/edit/delete object permissions on the profile.

Place the US Sales Director in a queue with US Sales Representatives.

Define a role hierarchy where the US Sales Representatives roll up to the US Sales Director.

What should a system administrator consider when deleting a custom field? Choose 3 answers.

Existing field values must be transferred to a new custom field.

Field values should be archived before a field is deleted.

Fields used in a workflow and assignment rule cannot be deleted.

Deleted fields and values can be restored from the recycle bin within 15 days.

Fields must be removed from page layouts after being deleted.

Which feature license can be assigned to a user record in Salesforce? Choose 2 answers.

Console User

Service Cloud User

Knowledge User

Opportunity User

Which permission is required to install and uninstall packages from Salesforce AppExchange?

Manage Package Licenses

Create AppExchange Packages

Upload AppExchange Packages

Download AppExchange Packages

What user interface setting must be enabled for users to edit records in a list view? Choose 2 answers.

Inline editing

Enhanced lists

Enhanced page layout editor

Enhanced profile list views

Which task can a delegated administrator perform? Choose 3 answers.

Manage specified custom objects

Reset password for all users

Manage users within specified roles

Create new user profiles

How can a sales user relate an opportunity to a campaign? Choose 2 answers.

Select the campaign record type when creating the opportunity.

Select the primary campaign source for the opportunity.

Use the campaign influences related list on the opportunity.

Use the campaign hierarchy related list on the opportunity.

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Admin Certification Review Part 5

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