ADM201 Questionnaire Part 2

Create an image depicting a diverse group of professionals collaborating in a modern office environment, with elements of Salesforce (like charts, dashboards, and user interfaces) visible on their screens.

Salesforce Mastery Quiz

Test your knowledge of Salesforce with our comprehensive 55-question quiz designed for professionals at all levels. Whether you're a beginner, intermediate, or advanced user, this quiz covers key topics to help you assess your understanding and improve your skills.

Key Features:

  • Multiple choice and checkbox questions
  • Covers essential Salesforce functionalities
  • Track your progress and knowledge retention
55 Questions14 MinutesCreated by EngagingInsight42
61. When importing data, what happens if some records do NOT meet the data validation criteria?
A. Import process ignores the data validation criteria.
B. Import process aborts when it encounters the first invalid record
C. Import process requires user authorization to import the invalid records
D. Import process fails only for the records with invalid data.
62. Which statement about chatter posts and comments is true? Choose 2 answers.
A. Posts made to a user’s profile are visible to all users in the organization.
B. Posts to a user’s profile are hidden from anyone below that user in the rote hierarchy.
C. Updates to the Chatter feed on a record are only visible to users with access to the record.
D. Posts to a user’s profile can be made private by clicking the lock icon.
63. What item appears in a user’s My Unresolved Items after synchronization using Salesforce for outlook? Choose 2 answers.
A. Cases not assigned to a contact
B. Notes not assigned to a record
C. Emails not assigned to a record
D. Contacts not assigned to an account
64. Which option is available when using process visualizer? Choose 2 answers.
A. Share annotated approval process diagram
B. Add approval steps from the process visualizer
C. Edit criteria used to trigger the approval process
D. View approval processes as a flow chart
65. What permission is set in a user’s profile? Choose 3 answers.
A. Mass Email
B. Marketing User
C. Active
D. Run Reports
E. Object Permissions
66. What is a method of adding content to Salesforce CRM Content? Choose 2 answers.
A. Attachments
B. Documents
C. Chatter Files
D. Libraries
67. A sales user at Universal Containers has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the stage change? Choose 2 answers.
A. Account Rating
B. Sales Quota
C. Forecast Category
D. Probability
68. A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an administrator meet this requirement?
A. Create a validation rule that evaluates the account rating.
B. Create a workflow rule on the opportunity object.
C. Create an auto-response rule on the opportunity object.
D. Create an escalation rule based on the opportunity amount.
69. What is an option when customizing a report? Choose 3 answers.
A. Schedule a refresh time
B. Add a grouping
C. Add a filter
D. Add a gauge component
E. Summarize fields
70. Which chart type can be used to display summary values from two different levels of grouping in a report? Choose 2 answers.
A. Grouped line chart
B. Donut chart
C. Funnel chart
D. Stacked bar chart
71. A marketing user has received a file of leads to import to Salesforce. What tool can be used to avoid duplicate lead records?
A. Validation rules
B. Merge leads function
C. Data loader
D. Import wizard
72. If Pedro is promoted from Sales Associate to Senior Sales Executive, and the new sales associate is appointed to take Pedro’s responsibilities, what are the appropriate steps to transfer Pedro’s account to the new associate?
A. Overwrite Pedro’s user profile with the new associate’s information and create a new user profile for Pedro.
B. Create a new user profile for Pedro as well as new associate. Deactivate Pedro’s user profile with Sales Associate role and transfer all the accounts, opportunities and leads to the new associate.
C. Associate the new role to Pedro’s existing user profile and transfer all the accounts, opportunities and leads to the new associate.
D. None of the above
73. Universal Containers is using a private sharing model. The US Sales Director needs full access to all records owned by the US Sales Representatives. How can this be accomplished?
A. Define a role hierarchy where the US Sales Director rolls up to the CEO.
B. Give the US Sales Director read/write/edit/delete object permissions on the profile.
C. Place the US Sales Director in a queue with US Sales Representatives.
D. Define a role hierarchy where the US Sales Representatives roll up to the US Sales Director.
74. What should a system administrator consider when deleting a custom field? Choose 3 answers.
A. Existing field values must be transferred to a new custom field.
B. Field values should be archived before a field is deleted.
C. Fields used in a workflow and assignment rule cannot be deleted.
D. Deleted fields and values can be restored from the recycle bin within 15 days.
E. Fields must be removed from page layouts after being deleted.
75. Which feature license can be assigned to a user record in Salesforce? Choose 2 answers.
A. Console User
B. Service Cloud User
C. Knowledge User
D. Opportunity User
76. Which permission is required to install and uninstall packages from Salesforce AppExchange?
A. Manage Package Licenses
B. Create AppExchange Packages
C. Upload AppExchange Packages
D. Download AppExchange Packages
77. What user interface setting must be enabled for users to edit records in a list view? Choose 2 answers.
A. Inline editing
B. Enhanced lists
C. Enhanced page layout editor
D. Enhanced profile list views
78. Which task can a delegated administrator perform? Choose 3 answers.
A. Manage specified custom objects
B. Reset password for all users
C. Manage users within specified roles
D. Log in as a user who has granted login access
E. Create new user profiles
79. Which schedule type can be defined for a product? Choose 2 answers.
A. Revenue
B. Quantity
C. Forecast
D. Production
80. How can a sales user relate an opportunity to a campaign? Choose 2 answers.
A. Select the campaign record type when creating the opportunity.
B. Select the primary campaign source for the opportunity.
C. Use the campaign influences related list on the opportunity.
D. Use the campaign hierarchy related list on the opportunity.
81. Universal Containers set the Organization-Wide Defaults for accounts to public read/write. The sales management team is importing a new set of account records and needs to limit access to them. Access should be restricted to the account owner and members of a public group. How can this be accomplished?
A. Update the organization - wide defaults for accounts to private and create a sharing rule for the group.
B. Manually share each account record with members of the public group.
C. Upgrade the role hierarchy and assign members of the group to a role at the top of the hierarchy.
D. Create a sharing rule to grant access to members of the public group.
82. Universal Containers is capturing a percentage discount directly on an opportunity record. Sales management needs to include the discounted opportunity amount in pipeline reports. How can the system administrator make the discounted amount available?
A. Create a formula field to calculate the discounted amount.
B. Create a cross object formula field to calculate the discounted amount.
C. Create an auto-number field to calculate the discounted amount.
D. Create a roll-up summary field to calculate the discounted amount.
83. Sales Managers need to view and report on sales revenue across an entire company without having access to a custom object that tracks personal time-off request. Which permission should a system administrator enable in a custom profile to meet this requirement in a private sharing model?
A. Read for Accounts
B. View All for Opportunities
C. View All Data
D. Read for Opportunities
84. Which functionality is available when customizing tasks? Choose 2 answers.
A. Validation rules can be created for tasks.
B. Record types can be created for tasks.
C. Recurring tasks can be assigned to more than one user.
D. Roll-up summary fields can be created for tasks.
85. What can an administrator assign to both Ideas and Answers?
A. Categories
B. Status
C. Workflow Rules
D. Sharing Rules
86. Which statement about formula fields is true? Choose 2 answers.
A. Formula fields can reference themselves in the formula.
B. Formula fields can reference fields on a child object.
C. Formula fields can reference fields on a parent object.
D. Formula fields are read-only on record detail pages.
87. Which statement about public groups is true? Choose 2 answers.
A. Public groups can be used when manually sharing a record.
B. Public groups can be used in sharing rules.
C. Public groups can be created by any user.
D. Public groups allow users to delete personal accounts.
88. A system administrator at Universal containers incorrectly imported a set of records and needs to remove them from Salesforce. Which tool should the administrator use to complete the task? Choose 2 answers.
A. Import Wizard
B. Data Loader
C. Excel Connector
D. Mass Delete
89. A user receives an error message when attempting to login to Salesforce. What is the first step the Salesforce administrator should take to troubleshoot the problem?
A. View the login history
B. Unlock the user
C. Change the login IP ranges
D. Reset the password
90. What determines whether a user can create a new record using a specific record type?
A. Sharing
B. Field-Level Security
C. Page Layout
D. Profile
91. A system administrator at Universal Containers needs to transfer records from one user to another. What object can be transferred using the mass transfer tool? Choose 2 answers.
A. Leads
B. Campaigns
C. Quotas
D. Accounts
92. What are the valid organization-wide default options for the Account Object?
A. Public Read/Write/Transfer
B. Private
C. No Access
D. Public Read/Write/Delete
93. A time dependent action is placed in the work flow queue when the record is created. When will the action be removed from the queue? Choose 2 answers.
A. When the record no longer matches the rule criteria.
B. When the action is deleted from the workflow queue.
C. When a validation rule is triggered for the record.
D. When another record triggers the same workflow rule.
94. How can user access for Mobile access? Choose 2 answers.
A. Using supported mobile browser
B. Install Salesforce Connect for mobile
C. Use downloadable Salesforce Mobile App
D. Install Salesforce Mobile configuration
95. Which object records are available in lightning sync? Choose 2 answers.
A. Contact
B. Opportunity
C. Calendar and events
D. Task
96. Universal Containers currently assigns its users from the Facilities and IT teams to the same profile. Universal Containers recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object. How can an administrator meet this requirement?
A. Modify the standard profile currently shared by both teams.
B. Configure field-level security on the new object for the facilities team.
C. Assign the facilities team to a new role in the role hierarchy.
D. Create a custom profile for users on the facilities team.
97. A user at Universal Containers reports an error message when attempting to log in. The administrator checks the user’s login history, but there is no record of the attempted login. What could be the cause of this issue?
A. The user is attempting to log in outside of the profile login range.
B. The user is attempting to log in outside of the profile IP range.
C. The user is attempting to log in with wrong username.
D. The user is attempting to log in with wrong password.
98. Universal Containers has two business groups, products and services. Both groups will be using to track deals, but different fields are required by each group. How should a system administrator meet this requirement? Choose 2 answers.
A. Create two record types
B. Create two permission sets
C. Create two page layouts
D. Create two sales processes
99. What feature allows a user to group campaigns within a specific marketing program or initiative?
A. Campaign members
B. Campaign lists
C. Campaign hierarchy
D. Campaign influence
100. What can be accessed/viewed at validation rule field? Choose 2 answers. A. Error Message
A. Error Message
B. Error Formula
C. Error Custom
D. Error Custom Formula
101. Case assignment based on the case’s region North Region = North Queue South Region = South Queue East Region = East Queue West Region = West Queue Otherwise, “World Queue” How can system administrator meet this requirement?
A.Make “World Queue” as default case owner in Support Settings
B. Case Assignment Rule
C. Case Escalation Rule
D. Make “West Queue” as default case owner in Support Settings
102. To whom can Lightning Sync configurations be assigned? Choose 2 answers.
A. Users
B. Profiles
C. Teams
D. Roles
103. The sales users at Universal Containers need to view their Opportunities grouped by Stage, and as a source report on a dashboard component. Which report format should the System Administrator use to fulfill these requirements?
A. Matrix
B. Joined
C. Tabular
D. Summary
104. Customers are requesting custom colored containers, which are not currently part of the standard inventory. Management has decided to add custom coloring as an add-on item in Salesforce. Which action should the administrator take to allow sales users to add custom coloring to the total opportunity sale?
A. Add Custom Coloring as a new Product in an Order.
B. Add Custom Coloring as a new Product in a Pricebook.
C. Add a new field in the Opportunity labeled Custom Coloring.
D. Make a new custom object related to the Opportunities for Custom Coloring.
105. Universal Containers needs to upload 1 million new Account records to Salesforce. What should the administrator recommend to perform this data upload?
A. Use Data Import Wizard
B. Use an AppExchange app
C. Use Data Loader
D. Contact Salesforce
106. Sales users need an easy way to let their colleagues know when they go on vacation. How should the administrator accomplish this task quickly?
A. Enable "Out of Office Message" functionality in Chatter.
B. Enable Outlook Sync with Salesforce.
Se Process Builder to add the user's vacation dates to the department calendar.
D. Create a workflow rule to send an email alert about the user's vacation dates.
107. Universal Containers wants to ensure that High Priority cases get responded to in at least 4 hours or wants them escalated to a Queue called "High Priority Queue." How should an Administrator configure the Case management process to implement this requirement?
A. Create an Assignment Rule to assign all Cases where Status = High to the High Priority Queue.
B. Create a Case Milestone to assign all Cases where Status = High to the High Priority Queue based on the last modification time and set the Age Over to 4 (Hours).
C. Create an Auto-Response Rule to assign all Cases where Status = High to the High Priority Queue based on the last modification time and set the Age Over to 4 (Hours).
D. Create an Escalation Rule to assign all Cases where Status = High to the High Priority Queue based on the last modification time and set the Age Over to 4 (Hours).
108. What is the maximum number of objects that can be added to a custom report type?
A. One as long as the object has a master-child relationship
B. Four as long as the objects have associations
C. Two as long as the objects have associations
D. Unlimited as long as the objects have associations
109. Which three standard chart types can be placed on a Salesforce dashboard? Choose 3 answers.
A. Bar charts
B. Tables
C. Heat maps
D. Gauge charts
E. Venn Diagram
110. A new custom object called Manufacturer has been created for Universal Containers. Where should a System Administrator adjust how the object appears when it is found in the global search?
A. Global Search, Manufacturer, and Search Layouts
B. Object Manager, Manufacturer, and Page Layouts
C. Object Manager, Manufacturer, and Search Layouts
D. Global Search, Manufacturer, and Global Search Layouts
111. Users create expense reports and attach receipts in an Expense app before submitting them for approval. What should the administrator consider from a User’s perspective when enabling this App for Salesforce Mobile?
A. Users can search Salesforce records, attach receipts as photos, and approve records from Chatter.
B. Users can create records, attach receipts as photos, and submit for approval.
C. Users can create list views, attach receipts as photos, and submit records for approval.
D. Users can use Search, create list views, and receive record push notifications from Chatter.
112. Which set of standard objects are children of the Account object in a many-to-one relationship?
A. Opportunity, Contact, and Case
B. Opportunity, Quote, and Conflict
C. Email, Quote, and Opportunity
D. Contact, Email, and Case
113. An administrator has been asked to give all users in the Marketing User profile the View All permission for Campaigns. Which two ways can this be accomplished? Choose 2 answers.
A. Enable the Marketing User checkbox.
B. Modify the Marketing User profile.
C. Assign a permission set to all users.
D. Assign all users to a custom profile.
114. A competitor recently lost valuable data due to a power outage, so Universal Containers has decided to ensure that its Salesforce data is backed up. Which two statements should the administrator tell UC? Choose two answers.
A. Salesforce offers a weekly or monthly backup service via a zip file. B. Contact Salesforce support for a free backup.
B. Contact Salesforce support for a free backup.
C. Salesforce offers a daily backup service via a zip file.
D. Universal Containers can download an app from the AppExchange.
115. A company has a complicated Sales process regarding its opportunities. The company has three different lines of business (Widget A, Widget B, Widget C) that each contain fields specific to that line of business’s industry and customers. For each line of business, there is a specific set of fields that Sales users should see and a different set of fields that Marketing users should see. How should an administrator configure page layouts and record types for the Opportunity object so that each team sees what it needs to see, without cluttered layouts containing unnecessary fields?
A. Create six Record Types (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C) with six total Page Layouts, one for each Record Type.
B. Create six Record Types (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C) with one Page Layout.
C. Create three Record Types (Widget A, Widget B, Widget C) with six Page Layouts (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C).
D. Create one Record Type with six Page Layouts (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, Marketing Widget C).
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