General Quiz

An engaging quiz interface with questions about processing standards, customer service, and tax information, featuring people interacting positively with technology.

General Knowledge Challenge

Are you ready to test your knowledge and skills? This quiz covers a variety of topics related to processing standards, customer interaction, and taxation. Put your expertise to the test and see how well you understand these important subjects!

12 thought-provoking questions
Multiple choice and checkboxes format
Score as you go!

12 Questions3 MinutesCreated by EngagingExpert473

Processing standards for a referral are?

15 days

15 working days

Approximately 15 days

Depends on the type of the referral Standard/ Complex

Rachael calls you and says that she has login issues with her MYIR account. Tick/ select all the relevant questions.

What is the error message you have received?

I can sent off a referral to TS to fix it

Can you please create a new account?

Restart your computer and access internet explorer

Use a different browser

To update GST bank account numbers what steps would you follow?

Start instructions to update a bank account number

Kb bank account update

Who can take a credit card payment?

GB line for INC

GST line for GST

RIPL for both INC and GST

RIPL for INC only

You have a customer on the line and he wants to get the bank account number updated. What metods of updating a bank account number can you offer?

You can do it yourself

Self Service SS bank account number line

None of these

My IR

What screens can you check the details of an arrangement and/or correspondence about a debt only.

CNG, CAB, CAG, CLC

CNC and CNG

CNC only

CAF, FSED, CLC, CNC, CAG,CAB

What calculator do you use to calculate tax on your annual income?

Tax on annual income claculator

Tax my income calculator

Tax my annual income calculator

Processing standards of a secure email are?

15 to 20 working days

15 days

50 working days

15 working days

Tina called to say that she has received a letter with a cheque attached in the post with VOID printed on it. What will you advice her?

Please post the cheque back to us

This refund is no longer available.

You will receive a cheque shortly in the post

Cheque is stale please take it to the bank.

What would you do if you receive a call from a nop wanting to update his personal bank account number on the nominator's account

Decline unreasonable request

Accept reasonable request

Can you set up an instalment arrangement for Provisional tax? I.e. INC 31/03/2018 arrears.

Yes

General Quiz

General Knowledge Challenge

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