Stakeholder Management
Master Stakeholder Management
Test your knowledge on stakeholder management with our comprehensive quiz! Designed for project managers, this quiz covers essential concepts, techniques, and best practices to engage stakeholders effectively.
Key Features:
- 30 multiple-choice questions
- Assess your understanding of stakeholder engagement
- Learn from your results
Gordon is currently developing his project‘s stakeholder engagement strategy. All enterprise environmental factors should be considered during this process. Which of the following enterprise environmental factors should receive particular attention during this process?
Project templates
Lessons learned from past similar projects
Commercial databases
The organization‘s culture and political climate
Which of the following can provide PM some historical information regarding stakeholder engagement on previous projects?
Project management plan
Enterprise environmental factors
Organizational process assets
Project charter
Christine is managing a healthcare software development project. At a PMI conference, she met George, who is the project manager at a competing organization. George, a PMP, has managed many successful healthcare-related software development projects. If George shares his stakeholder management experience with Christine, will that be considered expert judgment?
No! George is a project manager at a competitor organization.
Yes! All participants at a PMI conference are experts.
Yes! George is an expert in managing such projects.
No! This would be an example of expert opinion and not expert judgement
Which of the following is the most desirable engagement level for all major stakeholders?
Resistant stakeholders
Leading stakeholders
Neutral stakeholders
Supportive stakeholders
Jennifer has recently been asked to manage an office refurbishment project. She finds out that the chief financial officer of the company is resisting the project. The chief financial officer is a key project stakeholder. What must Jennifer do first?
Seek expert judgment from the project initiator
Seek support from the project sponsor to force project decisions
Conduct a team meeting to discuss this issue
Analyze options that might change or influence the chief financial officer‘s perception
Greg’s project is in the initiating stage. The sponsor of the project has asked Greg to present a list of the identified project stakeholders at the next project update meeting. The sponsor has also asked Greg to present the project stakeholders’ current and desired engagement levels so they can brainstorm on the stakeholder engagement strategy. Which of the following is a presentation tool that can help Greg summarize all this information in a tabular format?
Communications management plan
Stakeholder register
Stakeholder engagement assessment matrix
Stakeholder engagement plan
Diana is managing the development of a mobile phone application. Half the project work has been completed. Diana is currently reviewing her stakeholder engagement plan. She finds that some of the resisting stakeholders have now become supportive. How should Diana update her stakeholder engagement plan?
Do not update the stakeholder engagement plan at this stage since things are getting better.
Transfer these stakeholders to the project supporters group, and for these stakeholders, adopt the stakeholder engagement strategy defined for the project supporters.
For these stakeholders, continue with the defined resisting stakeholder engagement strategy since this strategy has produced positive results so far.
Transfer these stakeholders to the project supporters group but continue with the defined resisting stakeholder engagement strategy with these stakeholders.
All of the following are tools and techniques of manage stakeholder engagement excpet
Decision Making
Expert Judgement
Ground Rules
Meeting
You have identified your project stakeholders and are now analyzing them with the help of a salience model in order to manage them effectively. Which of the following parameters are used in the salience model?
Power, urgency, legitimacy
Power, interest, influence
Power, impact, influence
Power, influence, legitimacy
You have been appointed project manager of a project. The project charter is signed and you have started working on it. As the project is big and involves many stakeholders, you start identifying your project’s stakeholders. The number of identified stakeholders is huge and you are worried about how you will manage such a large number of stakeholders effectively. Fortunately, the PMBOK Guide provides you with many strategies to manage stakeholders under all circumstances. In this case, which of the following models will you not use to develop the stakeholder management strategy?
Salience model
Power / Interest grid
Tornado diagram
Influence / Impact grid
You have been appointed a project manager for a project which involves more than 3,000 stakeholders. After identifying your project stakeholders, you are in the process of determining the method to use for transferring information to your stakeholders. Which of the following factors will not affect your choice of technology?
Sensitivity of the information
Project environment
Ease of use
Number of stakeholders
You have been given a big project to complete. This is an important project for your company, therefore management does not want any delay in completion. As soon as the project charter is signed, you start identifying and categorizing stakeholders using various data representation tools. Which of the following tools will you not use here?
Brain writing
Stakeholder cube
Direction of influence
Salience model
You have recently joined an ongoing project and you just had a meeting with the project sponsor and other important members. Since you are new to the project, how will you know their views about the project?
You will ask team members about it
You will arrange a party and invite them
You will try to meet them again
You will look into the Stakeholder Register
Which option is not an engagement level of stakeholder classification?
Resistant
Neutral
Aggressive
Supportive
In your project, two important stakeholders are having some issues. To keep this issue from escalating further you intervene and resolve the issue. After the issue is resolved you asked your team member to record the issue so in the future a lesson can be learned from it. Where will you note the issues between stakeholders?
Risk register
Issue log
Stakeholder register
Change log
You have a few important stakeholders who are not comfortable with each other, and you require their input on some issues to reach a consensus. Which of the following tools will you use in the current scenario?
Decision Tree method
Facilitated workshop
Brainstorming
Delphi technique
You have joined AVC Corp and are immediately assigned a project. The project charter is signed, stakeholders have been identified and now you are classifying them according to the direction of influence. Which of the following is not a way to classify the project stakeholders under this technique?
Upward
Downward
Inward
Outward
A stakeholder register contains all the information about the stakeholders. Which of the following is not included in the stakeholder register?
List of stakeholders
Stakeholders’ classification
Responsibility of assignments
None of the above
Interpersonal skills are important for a project manager as they help him or her to manage stakeholders properly. Which of the following is not an interpersonal skill?
Communication style assessment
Political awareness
Work environment
Cultural awareness
Mike is an important stakeholder in your project. You have worked with him in a previous project and know that he frequently changes his requirements and creates trouble if those requirements are not met. How will you manage him?
Ignore him
Involve him from the very beginning of the project
Ask him to mend his ways
Inform management about it
You have been given a project to clean an area where hundreds of families are living and to develop residential flats for them. Since there so many stakeholders involved, how will you manage them?
Ignore low-power stakeholders
Pick the dominating stakeholders
Find a way to manage them all
Manage only high power and high-interest group stakeholders
You have been assigned as project manager for a large project. This project has a very large numbers of stakeholders and you have to identify and analyze each of them. What is the best time to identify the project stakeholders?
Before developing the project management plan
After developing the project management plan
Before starting the executing phase
Before the collect requirement process
The Monitor Stakeholder Engagement process helps you increase the effectiveness of stakeholders' engagement with your project. Which of the following is not an output of this process?
Change request
Project document update
Issue log
Stakeholder management plan
During the development of the project stakeholder engagement plan, the project manager is usually dependent on the expert judgement of senior stakeholders to identify and plan effective stakeholder management strategies. Which of the following stakeholders cannot guide the project manager in developing effective strategies for internal stakeholders?
Sponsor
Identified key stakeholders
Customers
Project team members
Sandra is managing a software development project. The project has many stakeholders having a negative attitude toward the project. Sandra knows she can’t keep everybody happy but still can try her best to manage them. Which of the following can help Sandra manage these negative stakeholders better?
Ignore them
Send them project updates
Engage them in project decisions
Send inaccurate project reports
Sam’s project has successfully been initiated, and all the major roadblocks are removed. The senior stakeholders have now switched from a leading role to a supportive role. What is Sam’s next step once the first version of the project stakeholder register is developed?
Execute the stakeholder engagement strategy as laid out in the stake register
Start the stakeholder identification process
Finalize the project management plan before developing the stake engagement strategy
Start the development of the Stakeholder Engagement Plan
During the planning phase of your project, your team decided to procure a certain brand of hardware because it had the lowest price and came with free shipping and installation. This approach saved $6,000 over the other brands. Since that purchase, however, you discovered the annual maintenance costs for this hardware are $2,500 per year and $12,500 over the life of the hardware. These costs were not budgeted in the project, nor were they included in the Total Cost of Ownership (TCO) analysis that was part of the project business case. What should you do?
Request a new budget
Notify the stakeholders immediately
Revise the business case
Do nothing. This will not affect the project budget
Kate’s project is in execution. During an internal project review meeting, Kate learns that the stakeholder engagement plan needs an update. The last update was done two weeks earlier. According to the stakeholder engagement plan, the plan must be reviewed and updated every month. The nature of the required update does not require following the formal change control process. What should Kate do?
Wait for a couple of weeks to do the required update
Update the plan review procedure first before making the required up
Go ahead and do the required update
Seek the project sponsor’s guidance
A critical project rollout was delayed because one of the stakeholders did not receive necessary communication on time. On further analysis, the project manager discovered that the communication was sent to the wrong teams. This could have happened because:
Communication broke down between the project team and stakeholder
The project manager failed to manage stakeholder expectations
The stakeholder communications requirements were not properly analyzed during the Plan Communications Management process
The stakeholder did not proactively ask for updates.
A project manager is currently ensuring that the stakeholders clearly understand the project goals, objectives, benefits, and risks. This relates to which of the following processes
Control Stakeholder
Identify Stakeholders
Plan Communications Management
Manage Stakeholder Engagement
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