OPTIMA Assessment
OPTIMA Dashboard Assessment Quiz
Test your knowledge of the OPTIMA Assessment and enhance your understanding of the various dashboards used in the system! This quiz covers essential features and fun
Join now to see how well you know:
- Fair Usage Policy limits
- Offer and Charge History
- Customer Journey Insights
Which dashboard can you find "Fair Usage Policy" limit?
Account Dashboard
Billing Dashboard
Ordering Dashboard
Services Dashboard
Support Dashboard
Which dashboard can you find "Offer History"?
Account Dashboard
Billing Dashboard
Ordering Dashboard
Services Dashboard
Support Dashboard
Which dashboard can you find "Charge History"?
Account Dashboard
Billing Dashboard
Ordering Dashboard
Services Dashboard
Support Dashboard
Which dashboard can you find "Promotion History"?
Account Dashboard
Billing Dashboard
Ordering Dashboard
Services Dashboard
Support Dashboard
The customer journey widget in the 360 Dashboard provides four different view options: Select all possible answers.
Session
Daily
Weekly
Monthly
Yearly
Subscriber complaining that he/she can't SMS. After MIN input, Optima result is Convert subscription button. What will you do?
View Account in CSP
Check last reload transaction in CSP
Click "Convert Subscription"
Back to Optima to review sessions on Customer Journey
Which dashboard can you find "Create Adjustment"?
Account Dashboard
Billing Dashboard
Ordering Dashboard
Services Dashboard
Support Dashboard
Which dashboard can you find "Contacts"?
Account Dashboard
Billing Dashboard
Ordering Dashboard
Services Dashboard
Support Dashboard
Which dashboard can you find "Data Privacy" display?
Account Dashboard
Billing Dashboard
Ordering Dashboard
Services Dashboard
Support Dashboard
Which dashboard can you find "Recharge History"?
Account Dashboard
Billing Dashboard
Ordering Dashboard
Services Dashboard
Support Dashboard
Which dashboard can you find "Cases"?
Account Dashboard
Billing Dashboard
Ordering Dashboard
Services Dashboard
Support Dashboard
Will you create Manual Notes if you have processed Data Privacy request and added notes inside the pending Case?
Yes
No
What is the default view displayed automatically once you access any specific account from the Amdocs Optima Digital Care application?
360 Dashboard Full View
360 Collapsed View
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