Knowledge Check December

A digital illustration of a diverse group of students interacting with technology while studying online, with a supportive academic environment in the background.

Student Support Knowledge Check

Welcome to the Student Support Knowledge Check! This quiz is designed to assess your understanding of handling common student-related issues in an online learning environment.

Test your knowledge with various scenarios including:

Technical issues access
Assignment corrections
Login problems

6 Questions2 MinutesCreated by HelpfulGuide357

Name: LN, FN

Username: Wuantekica.Brandon1
Campus: AIU Online

Course: UNIV103-2105A-19
Duration: 11/03/2021 - 12/14/2021

On 12/13/21, student reached out to tech support reporting that she can no longer access her UNIV103 class. How would you handle this issue?

Username: Andrew.Barnes51

Campus: AIU Online

Course: MATH133-2105B-01

Objective: Unit 1

Lesson: (see screenshot below)

Issue: Student saying that his answer to this specific question must be marked as "Correct".

How would you handle this issue?

(Launch student account in OEG to check)

Username: Whearlee.Clifton1

Status: New Lead

Campus: AIU Online

Issue: Student repeatedly getting an error "Incorrect User Name or Password" when trying to login to the application center. He read out the password and made sure that it is correct, no spaces before and after the username. He sent a screenshot showing that all info is correct.

How will you resolve this issue?

4. Provide 3 things that agents are not allowed to do in the classroom (including Intellipath) when replicating an issue using a STUDENT account. For example, agents are not allowed to access any Intellipath lesson.

5. Provide 3 things that agents are not allowed to do in the classroom (including Intellipath) when replicating an issue using a FACULTY account.

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