PLP Quiz
Unlock Your PLP Potential
Enhance your communication skills and master the art of Positive Language Positioning (PLP) with our engaging quiz! This interactive experience is designed to help you understand the importance of positive language in professional settings.
- Assess your knowledge of PLP
- Learn practical applications for positive language
- Improve client interactions and satisfaction
What does PLP stand for?
People Like People
Proactive Language of People
Positive Language Position
Position Language Positive
What's the most accurate definition of PLP?
PLP is being very aware of you say not to upset the client
PLP is delivering a message in a positive way and in such a way that minimizes a negative reaction.
PLP is basically the body language used in the workplace to persuade the client
PLP is telling the customer how to behave in order to minimize conflict and confrontation
Three characteristics related to PLP
Interaction - Relation - Able
Attention - Interaction - Relation
Right - Important - Attentive
By using technical language you will ensure an upbeat attitude in interviews, with your colleagues, and your clients, you will set yourself up for success
True
False
Choose the correct statement related to PLP
The language you use in any situation is not that important in effectively conveying your message.
The language you use just in the workplace situations is so important in effectively conveying your message.
The language you use in any situation is so important in effectively conveying your message.
The behavior in any situation is so important in effectively conveying your message.
To master the skill of positive positioning, your agents need to:
Deliver information in a pleasant, confident manner without judgment
Eliminate all negative tones, language and insinuation from the interactions
Provide the caller with options when possible
Maximize negative language while minimizing positive language
What's the main purpose of using the PLP with your clients?
Ensure the caller feels well-informed, validated and satisfied with the next steps at the end of the conversation
Ensure the LPM feels well-informed, validated and satisfied with the next steps at the end of the conversation
Ensure the caller feels well-informed, validated and satisfied with the next steps at the beginning of the conversation
Ensure the caller feels well-informed, validated and satisfied with the next steps at the end of the conversation
How could the negative phrase "I can’t" could be replaced by positive language?
How could the negative phrase "No problem" could be replaced by positive language?
How could the negative phrase "I forgot" could be replaced by positive language?
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