PLP Quiz

An engaging illustration showing a diverse group of professionals communicating positively in a workplace setting.

Unlock Your PLP Potential

Enhance your communication skills and master the art of Positive Language Positioning (PLP) with our engaging quiz! This interactive experience is designed to help you understand the importance of positive language in professional settings.

Assess your knowledge of PLP
Learn practical applications for positive language
Improve client interactions and satisfaction

11 Questions3 MinutesCreated by EngagingLanguage202

What does PLP stand for?

People Like People

Proactive Language of People

Positive Language Position

Position Language Positive

What's the most accurate definition of PLP?

PLP is being very aware of you say not to upset the client

PLP is delivering a message in a positive way and in such a way that minimizes a negative reaction.

PLP is basically the body language used in the workplace to persuade the client

PLP is telling the customer how to behave in order to minimize conflict and confrontation

Three characteristics related to PLP

Interaction - Relation - Able

Attention - Interaction - Relation

Right - Important - Attentive

By using technical language you will ensure an upbeat attitude in interviews, with your colleagues, and your clients, you will set yourself up for success

True

False

Choose the correct statement related to PLP

The language you use in any situation is not that important in effectively conveying your message.

The language you use just in the workplace situations is so important in effectively conveying your message.

The language you use in any situation is so important in effectively conveying your message.

The behavior in any situation is so important in effectively conveying your message.

To master the skill of positive positioning, your agents need to:

Deliver information in a pleasant, confident manner without judgment

Eliminate all negative tones, language and insinuation from the interactions

Provide the caller with options when possible

Maximize negative language while minimizing positive language

What's the main purpose of using the PLP with your clients?

Ensure the caller feels well-informed, validated and satisfied with the next steps at the end of the conversation

Ensure the LPM feels well-informed, validated and satisfied with the next steps at the end of the conversation

Ensure the caller feels well-informed, validated and satisfied with the next steps at the beginning of the conversation

Ensure the caller feels well-informed, validated and satisfied with the next steps at the end of the conversation

Why do you think PLP is important for your success and how would you implement it in your work at Cisco?

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