Certification CS Backend
CS Backend Certification Quiz
Test your knowledge and skills in the CS Backend domain with our comprehensive certification quiz. Designed to evaluate your understanding of backend processes, booking management, and customer service protocols, this quiz is essential for anyone looking to validate their expertise.
Answer 13 questions within a set time limit to assess your readiness for real-world scenarios. Get ready to dive into:
- Booking modifications
- Payment processing
- Guest interactions
- Backend fun
ctionalities
You will have 60 seconds to answer each question.
You have to answer the 13 questions.
You can open the backend in another tab to check your answers.
Warning: you can only fill in the quiz once.
Please enter your email address
1. Using the proper filters on the backend. Determine how to check all open awaiting hotel bookings. Click on
A) Customer service tab, to do bookings, unassigned bookings, on the drop down select awaiting hotel options and click filter.
B) Customer service tab, to do bookings, search bookings, Select agent group all, on booking status select awaiting hotel confirmation and click filter.
C) Customer service tab, to do bookings, unassigned bookings, Select agent group all and click on filter
D) Booking manager, booking list on filters select awaiting hotel confirmation.
2. How can you confirm if a booking is on prepayment
A) Check with the guest by calling if they have made payments or not.
B) On the backend select general information and select frontend on the hotel name. This will lead to the website if the hotel is on pre or pay at hotel option.
C) On the backend select payment information and check the payment method.
D) On the backend select booking items and check the room rate per night.
3. Booking modification can only be done once
A) The booking is confirmed
B) The booking is awaiting payments
C) After checkin confirmation
D) None of the Above
4. Which one of these fun
A) Adding the number of nights stayed by a guest at a hotel.
B) Removing the number of nights stayed by a guest at a hotel.
C) Changing the number of people who stayed in a room.
D) Changing the room type a guest stayed in.
5. Confirm the ways in which you can search for a guest booking?
A) Guest email
B) Guest Name
C) Guest telephone number
D) a) and b)
E) b) and c)
6. Unassigned bookings represent?
A) The bookings not assigned to a specific country
B) The bookings not assigned to a specific region
C) The booking not assigned to a specific action
D) The bookings not assigned to a specific person
7. Open/pending bookings represent?
A) All bookings that the team need to work on. They all have actions that must be completed
B) Bookings where the guest has not yet checked in
C) Bookings where we should confirm if a guest was a no show
D) Cancelled bookings where the guest has not been informed of the cancellation
8. During the checkin process bookings will remain on awaiting user checkin for how long?
A) They will remain at this state until we manually make the changes on our side.
B) 24 hours
C) 48 hours
D) Prepaid bookings are automatically changed and postpaid will remain in this state until either the hotel or we manually change them.
9. A guest makes a prepaid booking on the website however at the hotel they are charged again. Select the correct modification to be done on the booking
A) On booking modification select guest paid extra at the hotel, input the extra amount paid at the hotel, select reason and confirm. Then on the refunds tab check the amount to be refunded by the guest and refund it and close the refund.
B) On booking modification select modify amount paid by guest. Input new extra amount paid by guest, select reason and confirm. Then on the refunds tab check the amount to be refunded by the guest and refund it
C) On booking modification select change rate price and include the amount charged by the guest. Then on the refunds tab check the amount to be refunded by the guest and refund it
D) On booking modification select commercial gesture to guest. Input extra amount charged to guest. Then on the refunds tab check the amount to be refunded by the guest and refund it and close the refund.
10. When is it acceptable to use the booking management tool?
A) To work on bookings once they are already completed
B) To cancel bookings that are on awaiting user checkin
C) To clear pending cases for other regions
D) To close bookings once they have been modified
11. How do you determine if a booking declined by the hotel has an alternative?
A) Call the guest and confirm if they have booked another hotel as there is no way to check if a declined booking has alternative hash.
B) Check the comments on the booking and see if there is any alternative hash listed
C) At the bottom on of the general information tab there is a slot to place an alternative hash, check there.
D) On the booking hash there will also be another slot where an alternative hash can be viewed
12. Confirm how you can tell if a booking has been paid to a hotel by our finance team? On the booking, click on ........... Scroll down to Payments, then click on history and the plus sign. Check on the status of the payment. It will show either, approved, incited, pending authorization etc.
13. Where are comments placed on a booking? On the booking click on ................... On the top right there is a comments box that can be used to give details on the booking.
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