Admin Certification Review Part 4

What type of customization can be done on Activities? (Tasks and Events) Choose 3 answers.

What is a capability of the content delivery feature of Salesforce Content?

What can be transferred from one user to another user during mass transfer of account records?

In lead conversion, standard and custom lead fields will be mapped in what field/s? Select 2 answers.

What access can be given using sharing rules? Select 2 answers.

In setting up a case assignment rules, where is it possible to be assigned? Select 2 answers.

Universal container uses web-to-case to convert support requests submitted through its website into cases. The support team would like salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the word “forgot” and “password”. What does the administrator need to configure to meet this requirement?

What is the purpose of the AppExchange? Choose 2 answers.

Which circumstance will prevent a system administrator from deleting a custom field?

When converting a lead how can an administrator capture custom lead data on the converted contact?

Which relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object?

Universal container requires that the organization-wide default for opportunities be set to public read/write. However, sales users are complaining that opportunity reports return too many results making it difficult to find their teams opportunities in the report results. How can the system administrator address this problem?

When can a validation rule be used to prevent invalid data? Choose 3 answers.

Universal container has two sales groups each group has its own unique sales process. What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?

What is the capability of service cloud (Customer) portal? Choose 2 answers.

When the multiple currencies feature is enabled, which currency is used as the basis for all currency conversion rates?

A user responsible for managing and creating campaigns is unable to create a new campaign even though the users profile has the Create profile permission for campaigns. How should a system administrator grant the correct access to the user?

Which statement about products and price books is true? Choose 2 answers.

Which setting can a system administrator control in the Salesforce user interface? Choose 3 answers.

The administrator at universal containers will create a custom field to track a specific Tier 2 support user on a case record. What data type should be used when creating this custom field?

The support group at universal container wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. What feature should an administrator use to meet these requirements? Choose 3 answers.

What can be modified on standard object fields? Choose 3 answers.

Which dashboard component can display data from the summary rows of reports? Pick 2.

What will happen when a user attempts to log in to salesforce from an IP address that is outside the login IP range on the User’s profile but within the organization–wide trusted IP range?

What must an administrator do when creating a record type?

What can be done with a workflow field update action? Choose 2 answers.

Which type of chart can be used to display summary values from two different levels of grouping in a report? Choose 2 answers.

If two objects have parent–child relationship how can a user access the child record from the parent record?

Which statement is true regarding an approval process? Choose 2 answers.

What relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object?

A user is having trouble logging into Salesforce. The user’s login history shows that this person has attempted to log in multiple times and has been locked out of the organization. How can the system administrator help the user log into Salesforce? Choose 2 answers.

How can Knowledge articles be used? Choose 2 answers.

What type of record access can an Administrator grant through sharing rules? Choose 2 answers.

What level of access can be set when sharing a document folder with users? Choose 2 answers.

An opportunity record, created with a close date of July 30, meets the criteria of a time-dependent workflow rule. The time-dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria?

What setting is controlled by a user’s profile? Choose 3 answers.

Which setting can a system administrator enable in the Salesforce user interface? Choose 2 answers.

Universal Containers uses a custom field on the account object to capture the account credit status. The sales team wants to display the account credit status on opportunities. Which feature should a system administrator use to meet this requirement?

Universal Containers needs to synchronize data between Salesforce and an external financial system. How can a system administrator accomplish this?

The support group at Universal Containers wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. What feature should an administrator use to meet these requirements? Choose 3 answers.

Which tool can automatically prevent duplicate records?

What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps?

Your Company wants Feedback from Sales Reps. Admin creates a custom Feedback object for this purpose. HR does not want the Sales Rep’s Manager to see the Feedback. How can the admin achieve this?

Which is a feature of Chatter? Choose 3 answers.

The sales team at universal containers wants an easy solution to gather customer requirements and share presentations with their customers. What should an administrator do to help the sales team achieve this? Choose 2 answers.

Which statement about campaign influence is true?

What should an administrator consider when setting up case feed?

Ten new users are going to start in 2 weeks. How can admin induct them w/o making the users active? Choose 2 answers.

Universal container wants to automatically backup all Salesforce data on a monthly basis. Which tool can a system administrator use to meet this requirement?