Verification
Verification Knowledge Quiz
Test your knowledge on verification protocols and practices with our engaging quiz! Are you familiar with the key aspects of verifying accounts, reservations, and making outbound calls? This quiz will challenge your understanding!
- 6 thought-provoking questions
- Identify what information is essential for verification
- Learn about legal obligations during calls
TRUE or FALSE? Chris Hampton is an acceptable name for the account Christopher Hampton.
TRUE
FALSE
What information is NOT needed to verify a PO?
First and Last Name
Listing ID
Birth Date
Phone Number on File for 2-FA
Correct Answers to the Security Question(s)
What information is needed to verify a TR?
First and Last Name
E-mail Address
Reservation ID
All of the above
What information must you LEGALLY give when making outbound calls?
The fact that you're calling with Vrbo
Your First Name
The Reservation ID
The call is being recorded
What is the correct verbiage to use when informing someone the call is recorded?
"This call may be recorded for quality and training purposes."
"This is a recorded line."
"Our conversation is currently being recorded for your benefit."
"Vrbo records and saves all of our calls."
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