WNP Quiz
Wireless Number Portability Quiz
Test your knowledge on Wireless Number Portability with our comprehensive quiz designed for customer service agents. Answer 30 questions that cover essential information about the porting process, service providers, and troubleshooting.
Whether you're a beginner or have experience, this quiz will help reinforce your understanding and enhance your skills.
- Multiple choice and text-based questions
- Real-world scenarios and practical knowledge
- Perfect for improving customer service interactions
When ASAP indicates “Account Number required or incorrect – 8A", the agent should change the customer’s ported number to a MetroPCS number.
True
False
This sheet contains all important information about the most common service providers that support Wireless Number Portability.
Carrier Contact Sheet
Fallout Matrix
To understand the history of an order in SOA, from what direction should agents read the history of the customer’s port request?
Top to Bottom
Bottom to Top
Left o right
Ï‚§ When a customer is transferring their number away from MetroPCS, which Fallout Matrix should agents refer to, Port in, or Port Out?
Port In
Port Out
While in the middle of the port process, the customer can make and receive phone calls.
True
False
When transferring their number to MetroPCS, what avenues can customers use to start their request?
Call Center & Corporate Store
Call Center & Metro Store
When transferring their number to MetroPCS, the customer’s phone number must be active with the old service provider.
True
False
How many days does it take to transfer wireless numbers?
2 hours
Up to 24 hours
24 hours
A Land Line Port Request should not only be canceled if the status is Resolution Required or In Progress.
True
False
The Neustar Wireless Clearinghouse Manager supports wireless-to-wireless and wire line-to-wireless port request transactions between service providers.
True
False
When logging into the Neustar Wireless Clearinghouse Manager, what should agents enter in the Domain?
The agent should enter MPCS_PROD
The agent should enter MBTM_PROD
What should be the main tool agents use to support customer requests for WNP Skill
Neustar Wireless Clearinghouse Manager
EDGE
Grand Central
One of the benefits of the Neustar Wireless Clearinghouse Manager is that agents will be able to see the history of the port request.
True
False
When searching for a subscription (sv) in SOA, what criteria should agents search by?
MDN
Accont Number
Full Name
When a customer wishes to leave MetroPCS, who will initiate the Port?
OSP
NSP
We can cancel a confirmed port request
True
False
Due Date is not accurate unless it is confirmed.
True
False
When handling Landline Requests, if unsure, what will agents do?
Call Landline Team right away
Seek Supervisor's assistance
When to call the Landline Team?
Updating Landline Port Requests
Port Out Requests to a Landline Company
Cancel a Landline Port Request that is not Confirmed.
What's the right actions to do for "Processing, Please Wait" status (Port-in)?
Contact OSP
Submit ESP Ticket
Cancel Request
For Conflict: Port Out LSR not received (Port Out) status, we dont need to Check ICP for confirmed port request. Verify all other port request are cancelled. Contact supervisor to remove conflict. Conflict can be removed without valid confirmations.
True
False
MDN not found - 6A (Port-in) means that the old service provider has denied the request because the customer's phone number is no longer active.
True
False
What is the service provider that has 800-711-9300 contact number?
Verizon
Att
Sprint
What is the Port Out requirement of Verizon?
6 digit Account PIN
Call OSP to have it cleared
6 digit Transfer PIN
What's the information customers need for the POVF Pin number Required or Incorrect status?
OSP's 6 digit Transfer PIN
NSP's 8 digit PIN
NSP's 8digit Transfer PIN
When will the Welcome Text Message be received by the customers?
Confirmed due date & Time Status
Port Completed Status
When talking to ATT especially fi we need an information, ATT needs the Authorized User on the line and the account number
True
False
It is necessary for Metro to always talk to the Owner of the account.
True
False
What information do Metro needs from the customer when they wish to Port-In?
Account number and PIN
MDN and Account number
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