Compliance Quiz

Who is the regulator of three mobile.?
Financial Conduct Authority
Environment Agency
Payment Systems Regulator
Ofgem
Ofcom
How many panic alarms do we have in store?
2
3
4
5
What do we do if we have a serious complaint?
Set up a call with complaints team
Refer them to a manager
Set up a resolver case
When do panic alarms have to be used?
Monday to Friday
Monday to Saturday
Every day
When do complaints through resolver get aknoledged?
After 1 day
After 2 weeks
Within 3 working days
When can you send a resolver complaint to ofcom?
2 weeks after setup
4 weeks after setup
6 weeks after setup
8 weeks after setup
What would you do if there was a data breach in store?
Let our GDPR officer know within 8 hours
Let our GDPR officer know within 24 hours
Let our GDPR officer know within 48 hours
Let our GDPR officer know within 72 hours
How long after the data breach does our GDPR officer have to tell ofcom?
1 Week
2 weeks
5 working day
48 hours maximum
What accessibility services do we offers? (More than one answer)
Text Relay and the Next Generation Text Service (NGTS)
Emergency text relay
Directory enquiries
Emergency SMS
Wheel chair friendly
Phone call to accessibility team
Identification we take should be ? (Multi answers)
In date
Signed on back of ID card
Signed on the front of Id card
Have first and last name printed
Have the address of customer on
What ID do we NOT take? (Multi answers)
Passport
Polish ID
Residence permit
Romania ID
What is your name ?
0
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