FBPO module 1 quiz
FBPO Module 1 Quiz
Test your knowledge on business processes and quality management with our engaging FBPO Module 1 Quiz. Designed for learners at all levels, this quiz will challenge your understanding of key concepts and methodologies in process improvement and quality assurance.
- 9 Multiple Choice Questions
- Gain insights into Business Processes
- Learn about Quality Management Systems
A collection of activities that takes one or more kinds of input and creates an output
PROCESSES
BUSINESS PROCESS
Quality Management Systems
Business Process Mapping and Notation
A series of steps specifically designed to produce a product or service
PROCESSES
BUSINESS PROCESS
Quality Management Systems
Process Improvement
An organization’s collective documentation of processes, policies, plans, and practices
PROCESSES
BUSINESS PROCESS
Quality Management Systems
Process Improvement
A series of actions taken to identify, analyse and improve existing processes within an organization if it is not performing? Up to expectations, error prone, has too much defects and variation – Your goal is to make things better!
Process Improvement
Quality Management Systems
BUSINESS PROCESS
PROCESSES
Involves all stakeholders as well as the customers in continuously improving product quality.
Lean Six Sigma
Total Quality Management
International Organization for Standardization
Customer Operations Performance Center Inc
A worldwide federation of national standards bodies
International Organization for Standardization
Customer Operations Performance Center Inc
Lean Six Sigma
Total Quality Management (TQM)
Aims to eliminate the seven kinds of wastes: Defects, Overproduction, Transportation, Waiting, Inventory, Motion and Over-Processing.
International Organization for Standardization
Customer Operations Performance Center Inc
Total Quality Management (TQM)
Lean Six Sigma
A private international customer service support company (US).
Total Quality Management (TQM)
Lean Six Sigma
Customer Operations Performance Center Inc
International Organization for Standardization
Why use a process improvement methodology?
Provides a framework which includes the steps to be completed, resources required, team composition, tollgates and other project management requirements
May give a commercial advantage—a certified firm can command a premium
Provides a defined/unambiguous set of requirements
Balancing service, quality and cost
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