NPS Reaction

How does the customer feel if they say "I hate that your fees are outrageous"

How does the customer feel if they say "Thank you so much for helping me, what's your name again?"

How does the customer feel if they say "I've been on the phone for 1 hour trying to replace my card"

How does the customer feel if they say "That's all I needed, have a good one"

How does the customer feel if they say "I really need these fees, I can't afford this I just lost my job"

How does the customer feel if they say "This is just another thing on my plate, no one seems to be able to help"

How does the customer feel if they say "Thank you so much for reversing my fees, you have no idea how much this helps"