2010
Mastering Communication Skills Quiz
Enhance your understanding of effective communication with this engaging quiz designed to test your knowledge and skills. Whether you're looking to refine your conversational abilities or deepen your comprehension of communication strategies, this quiz offers valuable insights.
- Over 30 questions covering various aspects of communication
- Ideal for individuals seeking to improve their interpersonal skills
- Learn about non-verbal cues, conversation structure, and more!
(1) The word communications are derived from a Latin word that means .........
comment
command
common
transceiver
(2} Which of those is a communication method?
Writing
Listening
Speaking
All of them
(3) What do you want to avoid most when starting a conversation with someone for the first time?
Talking about yourself
Saying jokes
Talking about politics
Talking a lot
(4) To perform a good ·conversation means .......
to convince the other-person
to take the lead in the conversation
to achieve a shared thinking with the other person
to listen all the time to the other person
(5) You met with someone at a party and start talking about a work problem. The conversation will probably fail because of wrong ....
relationship
structure
context
behavior
(6) To put the conversation in the right context, know .......
some assumption about the other person honesty
the other person rel!1tionship to me
how to start and end the conversation
act with a good behavior·
(7) Thinking could be defined as the process .......
doing conversations
changing our mental models
None of that·
convincing others
(8) Which of the following is true regarding the relationship between a conversation party?
Permanent
Not important
Depends on the conversation time
Dynamic
(9) Which of the following is a dimension of the relationship between the conversation parties?
being an expert
your job position
your age
All of them
(10) It is good for your conversation to success to assume that you are ... Compared to the other party
equal in power
easier person ·
lower in power
committed to your idea
(11) Which of the following may be considered as your rule in a conversation?
the one who likes talking
A kind man
A leader
A strong man
(12) People often ask for or give permission in code, for example to give permission we may
stop talking
keep talking
smile
leave
(13) Which of the following is considered a first stage thinking?
What can we do?
What opportunities are there?
How else could we look at it?
What do we think about this?
(14) Which of the following is considered a second stage thinking?
Why are we interested in this?
What do we want to
How would someone else achieve? See it?
What might it mean?
(15) Which is true about non-verbal communication
A bad way of communication
More reliable than verbal ones
Can be practiced easily
Try to avoid
(16) Which of the following is a non-verbal language
The music of our voice
The gestures we use
The way we move our eyes
All of them
(17) Rubbing nose as annon-verbal move means
pride
disbelieve·
Anticipation
Negative evaluation
(18) We may misinterpret nonverbal messages because
non-verbal messages are multi-channel
we can't look at the person eyes
we fell lower in power
we are shy
(19) A good headline for a conversation is
How are you doing today?
The traffic was very good today
My name is Ahmed
I want to talk to you about what happened in today's class
(20)You started a conversation that aims to find a solution for the traffic jamming problem, which of the following could not be said at the beginning of the conversation
Cars are increasing
We can build more bridges
Streets are very
All of the above
(21) Why people ignore first stage thinking?
Because they are smart
Because they are in a hurry
because they are lazy
Because problems are frightening of facing problems
(22) The A in the WASP conversation model stands for
Act
Ask
Acquire
Argue
(23) In the WASP conversation model in the Welcome phase we
answer the question, why are we talking about this matter?
look for solutions
set plans
collect data
(24) In the WASP conversation model, in the supply phase we
introduce our selves
start looking for a solution
get knowledge from the attendance
leaves the conversation
(25) A conversation for relationship: key questions
How do we see things?
How can we understand each other?
What links us?
All of them
(26) To handle a conversation for possibility we may
watch non-verbal actions
talk friendly
ask how other people might see it
never talk
(27) You can destroy a conversation for possibility if
you criticize the other person
challenge what the other person
acting as you are in a higher level than the other person
All of them
(28) The bridge from possibility to opportunity is
measurement
working hard
ignorance
conversation skills
(29) A conversation for action is where we
explore the problem
introduce our selves
set a work plan
collect data
(30) You know that a conversation is going too fast
when questions dry up
when parallel conversations start
when people show signs of weariness
when one person starts to dominate the conversation
(31) Conversations can go too fast because
too much analysis is going on
people talk more about the past than the future
people start to repeat themselves
assumptions go unchallenged
(32) If you feel that the conversation is slowing down you can
signal that you are looking for action, not words
reflect what the other person says rather than replying directly to it
speaks very fast
do no thing
(33) If you are asking permission to move into new territory, you might
do whatever you want
make a remark
close your eyes while speaking hesitantly
talk very fast
(34) Non-verbal behavior that indicate refusal could be
smiling
nodding
sitting back in the chair
leaning forward
(35) Opinions are
things that are always true
important ideas
hot ideas
ideas got cold
(36) ..... .is the way we find out what people means and how they think.
Listening.
Reading.
Writing.
Work.
(37) The limits and the potential of our conversation defines as .........
context.
structure.
relationship
distractions.
(38) ......... Is a set of behaviors that people expect of us
Territory
Power
Liking
Role
(39) Arguing
stops you exploring and discovering ideas
makes you look smart
makes you win the conversation
proves that you are right
(40) the ladder of inference could help you
win a conversation
avoid arguing
knows people better
express your power
(41) The first rung of the ladder of inference
take actions
make assumptions
infer meaning
data selection
(42) To climb down the ladder of inference from doing an action we may
ask have you considered?
leaves the meeting
argue the action
start nodding
(43) Which of the following is true about Mind maps
rarely used
takes time to draw
nice graphs
a first-stage thinking tool
(44) Metaphors are
a visualization method
used in the ladder of inference
rarely used
used only when talking to kids
(45) The quality of your conversation depends on the quality of your.
writing
speaking
listening
understanding
(46) Real listening means
stop talking
stopping your own thinking for a while
acting politely
replying to the other person points
(47) To improve your attention
A void Interrupting
Allow quiet
always keep an eye contact with the other person
all of the above
(48) Mostly people interrupt because they
are like deep analysis
like talking
think what they're going to say
None of that
(49) You can show that you are paying attention by
not tighten your facial muscles
stop talking
look around
treating the other person as equal
(50) It is better if you don't value somebody's ideas to
not hold conversations with them
hold conversations with them
pay attention to them
encourage them
(51) The best questions are a question that
create an argument
criticize in hidden way
find fault
opens up the other person's thinking
(52) Probing questions is a question that
Put the answer into the other person's mouth
Help you to take the lead in the conversation.
Build on an earlier question
Cannot be answered 'yes' or 'no'.
(53) you discuss an issue with your employee, a good question will be
why you don't work well?
what if you are in my position?
what if Ahmed does his job right?
what if you listen to me from the beginning?
(54) On an interview, you pass your business card at
the greeting stage
as you start discussion
when the interviewer asks
at the end
(55) One good thing to do during the interview
recording your comments
ask about the salary
answer the unsaid questions
criticize your old employer
(56) A good ice breaker is to say
what is your name
we have a warm day
it has been very crowded today
let us begin the interview
(57) the first code in the IEEE code of ethics concerns with
conflict of interest
rejecting bribery
honesty
Environment
(58) which is not true about Adrenaline
Adrenalin stimulates excretion of body waste
increase the feel of fear
It increases your concentration
Adrenalin causes your arteries to constrict
(59) demo phobia is a
a fear of dogs
a fear of ridicule
a fear of speaking
a fear of people
(60) It is better in the presentation to
ask the audience
keep saying jokes
focus on the main ideas
gives the details
(61) you decide to make a presentation if
are a good speaker
you are selling something
you want to inspire your audience
you have important information to say
(62) a bad presentation audience analysis question could be
What is the major idea of the presentation?
What will they be expecting?
Will they want to be there?
How many will there be?
(63) The S in the SPQR model stands for
Sudden
Success
Situation
Simple
(64) Rehearsal could be considered as a
thing with low importance
reality check
a form of acting
waste of time
(65) Your employee make a mistake
I will ignore that
I will fire him
I will ask him to explain
I will punish him
(66) As part of being tactful
Keep eye contact
Never ask question
Never blame in public
Never correct mistakes t
(67) you are not happy with your employee idea, you may say
I don't agree
I think this is wrong
You looks like you didn't understand the problem
I will leave
(68) critical comments
better to avoid
will provide correction
should be said with positive comments
must be said
(69) your kid broke a glass you better say
Please clean it
Why did you do this?
What can I do with you
you always make this mistake
(70) Assuming that everything you do is perfect
help me being confident
make me feel better
help others respect you
stall career
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