Purposive Communication Finals Review
Purposive Communication Finals Review
Test your knowledge and understanding of purposive communication concepts with our comprehensive quiz designed for students preparing for finals. This engaging quiz covers key definitions, principles, and aspects of effective communication in various contexts.
- Multiple-choice questions
- Focus on key communication theories and practices
- Ideal for students and educators alike
"Communication is an intercourse by words, letters, symbols or messages; and is a way that one organization member shares meaning and understanding with another."
Koontz and O'Donnell
Newmann and Summer
Allen Louis A.
Theo Haimann
"Communication is an exchange of facts, ideas, opinions or emotions by two or more persons."
Koontz and O'Donnell
Newmann and Summer
Allen Louis A.
Theo Haimann
"Communication is a sum of all the things one person does when he wants to create understanding in the minds of another. It involves a systematic and continuous process of telling, listening and understanding."
Koontz and O'Donnell
Newmann and Summer
Allen Louis A.
Theo Haimann
"Communication is the process of passing information and understanding from one person to another .... It is the process of imparting ideas and making oneself understood by others."
Koontz and O'Donnell
Newmann and Summer
Allen Louis A.
Theo Haimann
The person who intends to communicate the message to other persons.
Communicator
Receiver
Feedback
Third Party
The person for whom the message is meant.
Message
Channel
Receiver
Communicator
The subject matter of communication. This may be opinion, order, appeal, views, suggestions etc.
Channel
Message
Feedback
Response
The act of conveying the message.
Communication
Transmission
Talking
Feedback
The medium used to transmit the message.
Channel
Mouth
Communication
Words
Replying or reaction of the receiver.
Feedback
Response
Reaction
Communication
Information sent back to the communicator
Message
Feedback
Receiver
Communication
The correct flow of communication process.
Communicator, Channel, Transmission, Message, Receiver, Feedback, Response
Communicator, Channel, Message, Receiver, Transmission, Feedback, Response
Communicator, Message, Transmission, Channel, Receiver, Response, Feedback
Communicator, Transmission, Message, Channel, Receiver, Response, Feedback
Communication that involves listening to another person to grasp their meaning.
Written Communication
Verbal Communication
Non-Verbal Communication
Visual Communication
Communication that allows you to read and understand their meaning.
Written Communication
Verbal Communication
Non-Verbal Communication
Visual Communication
Communication in which you observe a person and infer meaning.
Written Communication
Verbal Communication
Non-Verbal Communication
Visual Communication
____ has been shown to be an effective form of verbal communication; it serves an important organizational function by helping to construct common meanings for individuals within the organization.
Communication
Feedback
Storytelling
Skill
As a general rule, sincerity can be conveyed through warmth, directness, and simplicity. Sincerity is also essential for productive communication. Establishing trust is easy with a firm handshake that is given with a warm, dry hand. An untrustworthy handshake is one that is weak and clammy. One's lip is gnawed to indicate uncertainty. A direct smile exudes assurance.
Eye Contact
Body Language
Facial Expressions
Posture
The manner and length of looking eye to eye is deemed appropriate in business varies greatly across cultures. In the US, giving someone your full attention for about one second is regarded as a sign of reliability.
Facial Expressions
Space
Eye Contact
Touch
Basic information about us is communicated to others by our faces. Fear is symbolized by an open mouth and a wide-eyed stare, while happiness is represented by an upturned mouth and slightly closed eyes. Shifting ("shifty") eyes and pursed lips are signs of unreliability. They might be interpreted by our brains as "a feeling" about a person's character.
Space
Facial Expressions
Touch
Posture
Another effective silent messenger that communicates interest, aloofness, professionalism—or lack thereof—is the position of our body in relation to a chair or another individual. An upright character is suggested by the head up and straight (but not rigid) back.
Posture
Touch
Space
Body Language
The significance of a simple touch varies depending on the person, gender, and culture. A strong handshake is highly valued in the United States. However, both domestically and internationally, handshaking as a competitive sport ("the bone-crusher") can come off as needlessly aggressive.
Posture
Space
Eye Contact
Touch
Standing too close to a colleague (such as an intimate embracing distance of less than seven feet) or too far away from a colleague (such as a public speaking distance of more than seven feet) can obstruct verbal communication in business.
Eye Contact
Body Language
Space
Touch
The following are the General Principles of Effective Communication, EXCEPT:
Know Your Purpose in Communicating
Know Your Audience
Know Your Script
Know Your Topic
The message must be complete and geared to the receiver‘s perception of the world. The message must be based on facts and a complex message needs additional information and/or explanation.
Clarity
Concreteness
Completeness
Courtesy
This is often supported by factual material such as research data and figures. The words used as well as the sentence structure can be interpreted univocally. Nothing is left to the imagination.
Courtesy
Completeness
Concreteness
Correctness
In addition to considering the feelings and points of view of the target group, it is also important to approach the audience in a friendly and courteous manner. Use of terms that show respect for the receiver contribute towards effective communication.
Concreteness
Courtesy
Completeness
Conciseness
In written business communication, grammatical errors must be avoided and stylistic lapses or a wrong use of verbs are not sufficient either in verbal communication. A correct use of language increases trustworthiness and the receiver will feel that they are taken seriously.
Correctness
Courtesy
Concreteness
Completeness
Clear or plain language is characterized by explicitness, short sentences and concrete words. Fuzzy language is absolutely forbidden, as are formal language and cliché expressions.
Correctness
Conciseness
Consideration
Clarity
Communicating with the target group. In order to communicate well, it is important to relate to the target group and be involved. By taking the audience into account, the message can be geared toward them.
Consideration
Clarity
Courtesy
Completeness
A message is clear when the storyline is consistent and when this does not contain any inconsistencies. When facts are mentioned, it is important that there is consistent, supporting information.
Consideration
Clarity
Completeness
Conciseness
Sensitivity to other cultures refers to the awareness of how other ethnic, racial, and/or linguistic groups differ from one's own.
Cultural Sensitivity
Cultural Challenges
Cultural Appropriateness
Cultural Awareness
Synonymous with Native American, though choice should be left to individual or group preference. Use specific identification, such as Sioux or Navajo, whenever appropriate.
Asian-American
American Indian
Black
Asian
Use to express dual heritage for someone of Asian descent. However, when appropriate, use a more specific identification, such as Japanese-American.
Asian-American
American Indian
Black
Asian
The preferred AP style: Use African-American or African American if quoted or as part of an organization’s name. Preference should be left to individuals or groups.
Asian-American
American Indian
Black
Asian
To avoid gender-bias in written materials when possible.
Gender Inequality
Genderfluid
Gender Equality
Gender-neutral
Use to express heritage for someone whose ethnic origin is in a Spanish-speaking country. Some prefer the term Latino (masculine) or Latina (feminine). Use a more specific identification when appropriate, such as Cuban-American.
Japanese
Filipino
American
Hispanic
The preferred term for someone who is either gay or a lesbian is homosexual, though it is acceptable to use either.
Gender
Sex
Sexuality
Gender-neutral
A variant of the English language, spoken mainly in the United States.
Australian English
American English
Black English
British English
A variant of the English language, spoken mainly in the Australia.
Australian English
American English
Black English
British English
A very broad term used to refer to British English and American English as spoken by the black communities in the US and the UK.
Australian English
American English
Black English
British English
A variant of the English language, spoken mainly in the United Kingdom.
Australian English
American English
Black English
British English
The caliber and manner in which you write. It should be suitable for the predicament you're in. It influences your writing's vocabulary, organization, and grammar to some extent.
Formal
Language Register
Informal
Neutral
The most difficult type of writing. It is impersonal, meaning it is not written for a specific person and is written without emotion.
Neutral Language Register
Informal Language Register
Formal Language Register
Language Register
It is written in the way we talk to our friends and family. We use this when we are writing to someone we know very well.
Neutral Language Register
Informal Language Register
Formal Language Register
Language Register
With information and non-emotional topics, we use this register. It's not always formal or casual. Typically, it is neither positive nor negative. This is used to convey information. A neutral register is used in some writings. They are therefore neither distinctly formal nor informal.
Neutral Language Register
Informal Language Register
Formal Language Register
Language Register
Letters of complaint, Some essays, Reports, Official speeches, Announcements, Professional emails are examples of:
Neutral Language Register
Informal Language Register
Formal Language Register
Language Register
Personal e-mails, Phone texts, Short notes, Friendly letters, Most blogs, Diaries and journals are examples of:
Neutral Language Register
Informal Language Register
Formal Language Register
Language Register
A system of knowledge, beliefs, values, customs, behaviors, and artifacts that are acquired, used & shared by members.
Society
Culture
Cultivation
Regression Equation
Cultural identity is based on:
◝ gender
◝ age
◝ race
◝ ethnicity
◝ religion
◝ socioeconomics
◝ nationality
◝ generational identity
◝ age
◝ race
◝ ethnicity
◝ religion
◝ socioeconomics
◝ nationality
◝ generational identity
True
False
A group of persons who differ in some ethnic or sociological way from the parent culture.
Culture
Co-Culture
Tri-Culture
Culture Partners
Power viewed as a fact of life. Subordinates defer to superiors
High Power Distance
Low Power Distance
Power should be used in legitimate situations. Subordinates contradict their bosses
High Power Distance
Low Power Distance
View that different cultures should be assimilated into the dominant culture.
Cultural Pluralism
Melting Pot Philosophy
High Power Distance
Low Power Distance
Allowing cultures to maintain differences while coexisting in broader society.
Cultural Pluralism
Melting Pot Philosophy
High Power Distance
Low Power Distance
Lacking an understanding of cultural difference.
Culturally Confused
Cultural Imperialism
Ethnocentrism
Cultural Relativism
The expansion of dominion of one culture over another culture.
Culturally Confused
Cultural Imperialism
Ethnocentrism
Cultural Relativism
The tendency to see one’s own culture as superior to all others.
Culturally Confused
Cultural Imperialism
Ethnocentrism
Cultural Relativism
The acceptance of other cultural groups as equal in value to one’s own.
Cultural Relativism
Prejudice
Technology
Digital Divide
A positive or negative prejudgment.
Cultural Relativism
Prejudice
Technology
Digital Divide
The information gap.
Cultural Relativism
Prejudice
Technology
Digital Divide
A form of communication in which the sender’s aim is merely the delivery and exchange of information. This form does not persuade or argue but just state facts. It is up to the receivers whether they would put any additional meaning to the information given
Purposive Communication
Informative Communication
Persuasive Communication
Argumentative Communication
Intends to convince the audience to believe an idea and to do an action (sometimes). It is identified in campaign speeches or even in print advertisements
Purposive Communication
Informative Communication
Persuasive Communication
Argumentative Communication
Sometimes called persuasive communication at times since it also aims to convince the audience about a certain stand on a debatable issue
Purposive Communication
Informative Communication
Persuasive Communication
Argumentative Communication
It is the appeal to ethics. It convinces the audience of the credibility of the writer or speaker.
Ethos
Logos
Pathos
Tholits
It is the appeal to logic and reason. It is presenting facts in a logical manner
Ethos
Logos
Pathos
Tholits
It is the appeal to emotion. This aims to convince the audience by appealing to human emotions. Emotions such as sympathy, anger and sadness motivate humans.
Ethos
Logos
Pathos
Tholits
There is an assumption that two things similar in one aspect are alike in another aspect.
Analogy
Comparison-Contrast
Definition
Analysis
This technique presents the similarities and/or differences of two major concerns.
Analogy
Comparison-Contrast
Definition
Analysis
This technique gives a meaning or several meanings to a concept that forms the argument.
Analogy
Comparison-Contrast
Definition
Analysis
It is a technique that takes a part from the whole and scrutinizes it to prove the point.
Analogy
Comparison-Contrast
Definition
Analysis
The following are Types of Speeches and Public Speaking, EXCEPT:
Read
Memorized
Speech
Impromptu/Extemporaneous
The word-for-word iteration of a written message. In this type of speech, the speaker maintains his or her attention on the printed page except when using visual aids
Read
Memorized
Impromptu
Extemporaneous
The recitation of a written message that the speaker has committed to memory.
Read
Memorized
Impromptu
Extemporaneous
The presentation of a carefully planned and rehearsed speech, spoken in conversational manner using brief notes.
Read
Memorized
Impromptu
Extemporaneous
Involves delivering a message without advance preparation.
Read
Memorized
Impromptu
Extemporaneous
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