Housekeeping Skills, Policies And Procedures!
Mastering Hotel Housekeeping
Test your knowledge of housekeeping skills, policies, and procedures in the hospitality industry with our engaging quiz! Perfect for students, professionals, or anyone interested in the essential roles of hotel housekeeping.
- 16 challenging questions
- Multiple choice format
- Improve your understanding of essential housekeeping practices
What are the main objectives of hotel housekeeping?
To perform cleanliness’ duties most efficiently and effectively.
To use good quality, safe cleaning equipment and chemicals.
To maintain overall cleanliness of the entire hotel at all times
All of these
Deodorizer is used to
Remove stains
Remove smells
wash windows
The largest type of bed sheet is a
single
king
Queen
Which of the following is NOT one of the basic functions of housekeeping in the hospitality industry?
Making the bed
Cleaning the bathroom
Taking out the trash
Answering the phones
Why do we generally avoid using a broom to sweep the house?
The broom pushes the dirt and debris into hard to see places and they remain and collect there
The broom sometimes is harder to manuever over the floor
The broom is not a tool that we normally carry
Which is the best rag to use for dusting?
Terry cloths
Cotton cloths
Microfiber
Polishing the floors makes them
shiny
Dusty
Organized
During the past week, the executive housekeeper noticed that guest service areas and server stations in the dining room have not been properly cleaned before the breakfast service period. The most appropriate action for the executive housekeeper to take would be to:
Inform housekeeping’s night crew that they must take responsibility for cleaning those areas.
Schedule a meeting with the hotel general manager to resolve the situation.
Meet with the dining room manager and agree on which department should take responsibility for consistently maintaining these areas.
Write a memo to the rooms division director complaining about the lack of cooperation from the dining room staff.
Final responsibility for the cleanliness and overall appearance of banquet and meeting rooms usually rests with:
The general manager.
The convention services staff.
The banquet staff.
The housekeeping staff.
In most hotels, the housekeeping department has very limited cleaning responsibilities in relation to:
Pool and patio areas
Exercise rooms.
Kitchen areas.
Management offices.
Cleaning food preparation items
Kitchen staff
Housekeeping staff
General manager
Dining room staff
What tool do we use to remove dust and hair from over the floors prior to mopping?
Broom
Vacuum
Swifter
. Dark-colored sponges should be used in the bathrooms.
True
False
Directional Cleaning is the term used to describe the cleaning process we use to perform each cleaning.
True
False
How does the hospitality industry ensure they are meeting expectations in housekeeping?
Trust in their employees to provide cleanliness.
Spot checking rooms at random every two weeks.
Guest surveys rating cleanliness.
Employee feedback rating cleanliness.
When should incidents/accidents be reported to the supervisor?
The second they occur
Right after an assignment
End of the day
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