Housekeeping Skills, Policies And Procedures!

A cozy hotel room with a neatly made bed, emphasizing cleanliness and attention to detail in hotel housekeeping.

Mastering Hotel Housekeeping

Test your knowledge of housekeeping skills, policies, and procedures in the hospitality industry with our engaging quiz! Perfect for students, professionals, or anyone interested in the essential roles of hotel housekeeping.

16 challenging questions
Multiple choice format
Improve your understanding of essential housekeeping practices

16 Questions4 MinutesCreated by CleaningWhiz253

What are the main objectives of hotel housekeeping?

To perform cleanliness’ duties most efficiently and effectively.

To use good quality, safe cleaning equipment and chemicals.

To maintain overall cleanliness of the entire hotel at all times

All of these

Deodorizer is used to

Remove stains

Remove smells

wash windows

The largest type of bed sheet is a

single

king

Queen

Which of the following is NOT one of the basic functions of housekeeping in the hospitality industry?

Making the bed

Cleaning the bathroom

Taking out the trash

Answering the phones

Why do we generally avoid using a broom to sweep the house?

The broom pushes the dirt and debris into hard to see places and they remain and collect there

The broom sometimes is harder to manuever over the floor

The broom is not a tool that we normally carry

Which is the best rag to use for dusting?

Terry cloths

Cotton cloths

Microfiber

Polishing the floors makes them

shiny

Dusty

Organized

During the past week, the executive housekeeper noticed that guest service areas and server stations in the dining room have not been properly cleaned before the breakfast service period. The most appropriate action for the executive housekeeper to take would be to:

Inform housekeeping’s night crew that they must take responsibility for cleaning those areas.

Schedule a meeting with the hotel general manager to resolve the situation.

Meet with the dining room manager and agree on which department should take responsibility for consistently maintaining these areas.

Write a memo to the rooms division director complaining about the lack of cooperation from the dining room staff.

Final responsibility for the cleanliness and overall appearance of banquet and meeting rooms usually rests with:

The general manager.

The convention services staff.

The banquet staff.

The housekeeping staff.

In most hotels, the housekeeping department has very limited cleaning responsibilities in relation to:

Pool and patio areas

Exercise rooms.

Kitchen areas.

Management offices.

Cleaning food preparation items

Kitchen staff

Housekeeping staff

General manager

Dining room staff

What tool do we use to remove dust and hair from over the floors prior to mopping?

Broom

Vacuum

Swifter

. Dark-colored sponges should be used in the bathrooms.

True

False

Directional Cleaning is the term used to describe the cleaning process we use to perform each cleaning.

True

False

How does the hospitality industry ensure they are meeting expectations in housekeeping?

Trust in their employees to provide cleanliness.

Spot checking rooms at random every two weeks.

Guest surveys rating cleanliness.

Employee feedback rating cleanliness.

When should incidents/accidents be reported to the supervisor?

The second they occur

Right after an assignment

End of the day

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Housekeeping Skills, Policies And Procedures!

Mastering Hotel Housekeeping

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