How Much Can You Remember?
How Much Can You Remember?
Test your knowledge with our engaging quiz designed to challenge your understanding of key concepts. This quiz is perfect for professionals looking to brush up on essential skills.
- 17 questions to evaluate your memory
- Multiple choice and checkbox formats
- Scores assigned for accurate answers
How long does it take for a Dispute Resolution?
30 Days
30 - 60 Days
90 Days
60 Days
Is branding required at the end of every call no matter the call type?
True
False
Is E-registration mandatory?
True
False
It is acceptable to read over a few words while reading a script.
False
True
If the statement is received late do you still do a missing statement dispute?
Yes
No
Waive Fee Only
How many times do you have to mention a customers name during the call?
Twice
Only at the end
At least once
You don't have to
Is speaking while a customer is speaking necessary?
Yes
No
Sometimes
Depends on the situation
When do you say the call monitoring script?
On every call
When the phone is on speaker
When a new caller joins
"Is there anything else I can help you with today" is a form of?
Branding
Closing Statement
Checking for Satisfaction
Investigating
When is interest accrued on an account?
When bal is paid in full
When bal is partially paid
When bal is paid in full after due date
If a customer has multiple last names you...?
Mention the First One
Mention the Second One
Mention both and leave off First name
Mention Both
Within how many seconds do you have to greet a caller?
10
3
5
7
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