Pandemic Event Response - Knowledge Check
Pandemic Event Response Knowledge Check
Test your knowledge on Customer Crisis Recovery during COVID-19 with our engaging quiz! This quiz covers essential topics related to pandemic event response strategies and financial relief programs.
Join us to:
- Enhance your understanding of customer support protocols.
- Learn about the timelines and procedures relevant to the pandemic response.
- Prepare for real customer interactions with confidence!
1. TRUE or FALSE. Customer Crisis Recovery COVID-19 protection launched on March 9 for 2 billing cycles.
TRUE
FALSE
2. Which department should you transfer any Card Member calling about Financial Relief Program?
A. New Accounts Team
B. Account Services
C. Credit Bureau Unit
D. None of the above
3. When did Customer Crisis Recovery transition to Pandemic Event Response (PER)?
A. March 20, 2020
B. April 15, 2020
C. April 22, 2020
D. May 4, 2020
4. How many times in total can a Card Member enroll for Pandemic Event Response?
ONCE
TWICE
THREE TIMES
D. As many as they need
5. Identify the true statement
A. CCP can enroll and re-enroll a Card Member with Active Credit Case to PER
B. CCP can enroll a Card Member in PER if total balance is less than $25k
C. CCP can re-enroll a Card Member in PER if total balance is less than $25k
D. None of the above
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