Covid-19
Covid-19 Relief Program Quiz
Test your knowledge on the Covid-19 Relief Program with this comprehensive quiz. Understanding the eligibility and benefits of the program is crucial for both customers and support agents.
In this quiz, you will learn about:
- Eligibility Criteria
- Benefits of the Program
- Enrollment Process
- Impact on Payments and Interest
When the account is 31+ days Past due
The customer do no qualify for the program and they have to be transferred to collections.
The customer qualify for the program.
The system automatically enrolls the customer into the program.
Customer's that have ____ DO qualify for this program.
Charged off, Reissue Declined, Bankruptcy.
Reissue Declined, Closed, Secured Cards
Closed, charged off, Secured.
What are some benefits for the Covid-19 Relief Program?
Payment deferral, interest waivers, late fee waivers
Balance forgiveness, Temp Credit line increases
Payment deferrals, late fee waivers, no impact on credit report
What should you do if a customer is 1-30 days past due and want to enroll in the program?
Enroll customer in the relief program and email supervisor group to have the account reaged.
Tell them to make a payment and call back once payment is posted.
Transfer to collections.
If the customer call prior to the due date to enroll in the program, are they able to enroll?
Yes
No
If the customer call after their due date to enroll in the program, are they able to enroll ?
Yes, but the deferred payment will begin on next billing cycle
Yes, email the supervisor group.
Yes, they don't have to pay for missed payment.
If the customer call on their due date to enroll in the program, are they able to enroll?
Yes, and they don't have to make a payment.
No, they will have to make a payment and call back next month to enroll.
Yes, and the payment that is due now will be the first deferred payment.
If the customer make a payment during the deferral period, does it remove them from the program?
No
Yes
What will happen to interest during the 90 day relief progam?
It will be added to the balance.
It will be added to the Min. Payment
No interest will be charged to the account.
John due date was April 1st, he is upset because his payment is past due if he is already enrolled in the Covid-19 program. For him to be past due when did John enroll in the program?
On his due date.
After his due date.
Prior to the due date.
If the customer is enrolled in automatic payments and is enrolled in the covid-19 relief program. What should they do about the automatic payments?
Nothing
If they enroll in the program the system will automatically stop auto payments.
Have the customer to discontinue the auto pay.
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