Warranty and Return Policies

What requirements should a cashier verify before completing a return? Check all that apply.
Customer has provided proof of purchase
Plant or item is in sellable condition
Plant is dead
Date of purchase is within the past 7 days
Date of purchase is within the past 30 days
True or False? When completing a return, customers may choose to receive funds in either cash, store credit or towards any credit card of their choice.
True
False
If a customer has lost their paper receipt, what is another valid form of proof of purchase? Check all that apply.
Email Receipt
Record of purchase on VIP customer account
Credit card statement
Which items are protected under a warranty? Check all that apply.
Tropical Houseplants
Perennials
Annuals
Trees
Shrubs
Any plant purchased on a landscaping contractor account
Hard goods
How long is the warranty on perennial plants from the time of purchase?
Until November 1st of the same year
Until September 1st of the same year
1 year
6 months
How long is the warranty on trees and shrubs from the time of purchase?
3 years
2 years
1 year
What requirements should a cashier verify before completing a warranty refund? Check all that apply.
Customer has provided proof of purchase
Plant is returned to the store
Date of purchase is within the approved timeframe
Plant is dead
Customer has provided a photo of the dead plant
True or False? All warranty refunds are provided in the form of a store credit.
True
False
True or False? In order to issue a store credit to a customer, they must have a VIP customer account.
True
False
How long is a store credit valid for?
6 months
1 year
There is no time limit for using store credit
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