CCT324 Chapter 9
Mastering Conflict Management
Tackle challenging situations and enhance your understanding of conflict management with our comprehensive quiz! Designed for learners at all levels, this quiz covers key strategies, definitions, and the nature of conflict in various contexts.
Test your knowledge and explore:
- Conflict resolution strategies
- The impact of individual attitudes on conflict
- Sources and types of conflict
"Splitting the difference" would be used by which of the following conflict management strategies?
Avoiding
Yielding
Problem solving
Forcing
Compromising
Conflict meets the criteria of constructive conflict when it
Increases tensions to stimulate creativity and improves the quality of
Decisions.
Encourages interest and curiosity of members.
Increases tensions to stimulate creativity.
Improves the quality of decisions and encourages interest and curiosity of members.
Improves the quality of decisions.
Knowing how conflict is ________ is important in determining ways to resolving it.
Impacting the values of the conflict parties
Perceived by those surrounding the conflict
Defined by the conflict parties
Being suppressed by management
Categorized by outcomes
Mediation is a strategy that
Brings a panel of peers together to adjudicate and solve the problem.
Brings people together with a third party to solve the problem.
Brings people together formally to talk about personalities.
Brings an impartial third party to dictate the solution.
Brings an impartial third party to help negotiate a solution.
Relationship conflict is
Related to differences in perspectives.
A divergent hierarchy of goals.
Impersonal and based on issues rather that a personality.
Emotional and aimed at a person rather that an issue.
A consequence of the requirements of the job.
Which of the following is also a potential source of the conflict?
Interdependence of groups
Where group or department members are older
Lower turnover that does not affect group performance
Specific direction/definition of responsibility for actions
Structural conflict is not a possible issue.
Why are individual attitudes toward conflict so important?
The individual is the smallest unit of measurement.
These attitudes are variable and inconsequential.
These attitudes define the set of possible settlements.
These attitudes do not change.
These attitudes define the structural elements in conflict.
Within the five identified conflict management strategies, 'accepting the will of the other party' is
Avoiding.
Problem solving.
Forcing.
Yielding.
Compromising.
Within the five identified conflict management strategies, 'imposing one's will' is termed
Compromising.
Problem solving.
Forcing.
Avoiding.
Yielding.
Within the five identified conflict management strategies, balancing all concerns to reach a solution is termed
Problem solving.
Avoiding.
Forcing.
Compromising.
Yielding.
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