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Disney+

A colorful illustration of various Disney+ characters and a user interacting with a digital device, with quiz elements like questions and checkboxes in the background.

Disney+ Knowledge Quiz

Test your knowledge about Disney+ with our comprehensive quiz! Whether you're a die-hard fan or just getting started, this quiz will challenge your understanding of subscription details, account management, and more.

  • 29 engaging questions
  • Multiple choice and checkboxes
  • Perfect for Disney+ enthusiasts and employees alike
29 Questions7 MinutesCreated by EngagingDisney24
Which option helps cancel/refund a subscription? Select all that apply.
1
2
3
4
None of the Above
When can we perform a Swap on an account? Select all that apply.
On IAP subscriptions
On Direct subscriptions
All of the Above
Chris / Gify
What verification is needed when changing the email on an account?
Email and Subscription Type
Email and Last 4 of cc/Card type
Email, Last 4 of cc, city and state
Email, Last 4 of cc/card type, Content and Device
Changing the email on a Global Block account removes the block.
True
False
How to remove an Account Ban on an account? Select all that apply.
New Email
New Account
T2
No Fix
Where do you go to remove a One ID Disabled? Select all that apply.
1
2
None of the above
Gify
If a customer has a Premium Monthly sub and they are wanting the Trio Premium Bundle, how much will the Bundle charge them?
$19.99
$10.99
$9.00
Nothing, because they were already charged
Customers can subscribe to the Legacy Disney Bundle on both Disneyplus.com and Hulu.com
True
False
Customers can get an Annual Bundle subscription for $109.99
True
False
What do Verizon Reference numbers look like? Select all that apply.
HyK78Tbgz893za
91727283175156400090
335331586
All of the above
Disney Channel / Gify
How do we reach out to T2?
Using Baymax
Using Salesforce
Webex
If a customer is wanting to cancel their 3rd party subscription, what can we do? Select all that apply.
Cancel sub
Advise to contact 3rd party
Transfer to 3rd party
Self Service
Paramount+ / Gify
When are customers eligible for a "Save Offer"?
Never had a Save Offer before
When it's an IAP sub
When it's a Direct Billed sub
A monthly billed sub
All of the above
Can we change an Account Location? EX: Customers account says Canada but they are in the US
Yes, through T2
No, new account needed
Gify
Customer cannot log in, IP is temporarily blocked (Error 93). What can we do? Select all that apply.
Inform customer to wait 10 mins
Override IP
Advise on restarting router
New Account needed
What option(s) helps us override a customers IP? Select all that apply.
1
2 and 3
2 and 4
None of the above
Who can submit a Save Offer?
T1 agent with a refund
T2 agent with a credit
What tools should we be logged into at the start of shift? Select all that apply.
SalesForce
Baymax
Omni
Nice Phone
All of the Above
Caller is trying to sign up but are getting an error to contact us. What is the issue?
No subscription
Our website is down
Unsure, we would need T2
Minor Block
Gify
How do we remove Minor Blocks on US accounts?
New Account
Updating DOB
T2 for removal
What are the steps for activating Hulu when having a Disney Bundle?
Hulu.com -> Log in with D+ Credentials
Log in on Hulu app with D+ Credentials
Disneyplus.com -> Log In -> Account -> Hulu -> Log In with D+ Credentials
No activation needed
ESPN+ does not need to be activated when Bundled through D+. If needed though, the activation steps would be the same as Hulu's.
True
False
What does the error "Add a Cable Provider" mean on ESPN+?
Customer does not have an active Sub
Customer needs to activate ESPN+ through D+
ESPN content not included, only ESPN+
Subscription needs to be resynced
When updating the DOB on a US Minor Block account, what steps need to be done?
Edit Subscriber Details -> Require One-Time Passcode
Profiles -> Update Profile needed
Profiles -> Update Primary Profile
Updating DOB is not an option, customer needs a new account
We can update the DOB on accounts outside of the US to remove Minor Blocks.
True
False
If customer is wanting to speak to a higher up/supervisor. Who should you contact?
Your Manager
No one. Inform that we are remote and do not have the ability to do so
T2
None of the above
If a customer has an Annual D+ sub and is wanting to get Live TV, can they do so without canceling their D+?
Yes, as long as its the same email, they will get a credit on their Hulu bill until the Annual sub ends
No, they will pay full price for Live TV, even when using the same email
When needing to have a swap done, what do we need to make sure the customer has? Select all that apply.
New Email
Shell Account(s)
Credit Card
Gify
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