Monthly Quiz August

A colorful and engaging quiz themed graphic featuring question marks, light bulbs, and elements representing customer service and technology.

August Monthly Quiz: Test Your Knowledge!

Welcome to the August Monthly Quiz! This quiz is designed to test your knowledge on various topics related to our company, customer service practices, and product details. Whether you’re a seasoned employee or a newcomer, this quiz offers a challenging yet fun way to demonstrate your understanding.

Key Features:

23 engaging questions
Multiple choice and match answers formats
Immediate feedback on your responses

25 Questions6 MinutesCreated by LearningLion57

What should we do when creating a new ticket and submitting on-hold the first time?

Leave "always notify blank"

Check customer language

Tick "always notify"

Check assignee language

Which is the odd one out when requesting a replacement?

Enter the quantity before the SKU

Always add the customer's full name to the top of the address

Choose "stock availability" as disposition

Choose nothing as disposition

Check shipping type is added/correct

Agent to remove tick from "RMA not received" if no return expected

XPO to remove tick if RMA expected; check XPO does this

Blue LED