Monthly Quiz August

Where is our London HQ based?

Chiswick

Kensington

Wembley

Croydon

What should we do when creating a new ticket and submitting on-hold the first time?

leave "always notify blank"

check customer language

tick "always notify"

check assignee language

Which is the odd one out when requesting a replacement?

enter the quantity before the SKU

always add the customer's full name to the top of the address

choose "stock availability" as disposition

choose nothing as disposition

check shipping type is added/correct

agent to remove tick from "RMA not received" if no return expected

XPO to remove tick if RMA expected; check XPO does this

Blue LED

anki wall charger is defective

Self Test

battery defect

charging circuit in car is defective

charging platform (or one slot on it) is defective

USB cable not inserted fully into wall charger

USB not plugged into Anki Wall Charger

charging circuit or other electronic fault

charging platform is defective

NO LED

anki wall charger is defective

Self Test

battery defect

charging circuit in car is defective

charging platform (or one slot on it) is defective

USB cable not inserted fully into wall charger

USB not plugged into Anki Wall Charger

charging circuit or other electronic fault

charging platform is defective

Flashing Red/Blue LED

anki wall charger is defective

Self Test

battery defect

charging circuit in car is defective

charging platform (or one slot on it) is defective

USB cable not inserted fully into wall charger

USB not plugged into Anki Wall Charger

charging circuit or other electronic fault

charging platform is defective

yellow LED

anki wall charger is defective

Self Test

battery defect

charging circuit in car is defective

charging platform (or one slot on it) is defective

USB cable not inserted fully into wall charger

USB not plugged into Anki Wall Charger

charging circuit or other electronic fault

charging platform is defective

Blue LED

anki wall charger is defective

Self Test

battery defect

charging circuit in car is defective

charging platform (or one slot on it) is defective

USB cable not inserted fully into wall charger

USB not plugged into Anki Wall Charger

charging circuit or other electronic fault

charging platform is defective

No LED

anki wall charger is defective

Self Test

battery defect

charging circuit in car is defective

charging platform (or one slot on it) is defective

USB cable not inserted fully into wall charger

USB not plugged into Anki Wall Charger

charging circuit or other electronic fault

charging platform is defective

car does not turn on

anki wall charger is defective

Self Test

battery defect

charging circuit in car is defective

charging platform (or one slot on it) is defective

USB cable not inserted fully into wall charger

USB not plugged into Anki Wall Charger

charging circuit or other electronic fault

charging platform is defective

NO LED

anki wall charger is defective

Self Test

battery defect

charging circuit in car is defective

charging platform (or one slot on it) is defective

USB cable not inserted fully into wall charger

USB not plugged into Anki Wall Charger

charging circuit or other electronic fault

charging platform is defective

car does not turn on

anki wall charger is defective

Self Test

battery defect

charging circuit in car is defective

charging platform (or one slot on it) is defective

USB cable not inserted fully into wall charger

USB not plugged into Anki Wall Charger

charging circuit or other electronic fault

charging platform is defective

Which is the correct e-mail address for Cozmo SDK enquiries?

sdkcozmo@anki.com

cozmo.sdk@anki.com

ankisdk@anki.com

cozmosdk@anki.com

Where can you see your CSAT scores?

T4i

Survey Monkey

ZenDesk

CCMS

How many risers are there in the Launch Kit 2.0?

Which digit of the PID signifies the year manufactured?

UPC (bottom panel of packaging) stands for?

United Power Company

Uniform Probate Code

Universal Product Code

Uniform Product Code