Order Process Quiz for Lifescan
Order Process Quiz for Lifescan
Test your knowledge on the order process at Lifescan with this informative quiz! It covers essential topics that every team member should know to ensure top-notch customer service.
- 7 engaging multiple-choice questions
- Focus on order processing best practices
- Improve your skills in customer interaction
What information would you confirm if a customer states that it's Monday, his order was placed on Thursday afternoon and it has not arrived yet?
Tracking Number
Status of The order and Shipping Urgency
Date and Time it was placed.
All of The Above
What information must be confirmed before submitting any order?
Order #, Account Name, Shipping Method, Correct Product Selected and Status
Activated Date, Shipping Address, Shipping Urgency, Inventory Checked and Cx Phone #.
Inventory Checked, Correct product Selected, Order Type, Shipping Address and Shipping Urgency
None of the Above
What order type would you select when a customer requires to send products back for investigation?
RMA Exchange
RMA Return
RMA Advanced Exchange
RMA Return with Refund
Which status would you select for a Duplicate order created by accident?
Closed
Cancelled
Draft
Duplicate
If an order needs to be sent out, how many times do you need to read back the customer’s shipping address during the call?
1
2
3
4
Which example of setting the proper expectation is most accurate to tell the customer during an order.
"I will replace your meter straight away!"
"I’m sorry, we cannot help you with that, goodbye!"
I will need to gather some information in order to document this call and then I can go ahead and send you a replacement meter.
I will gather some personal information to document this call, then we must perform some troubleshooting and if the issue is not resolved, we will replace any product the system deems necessary".
If you were able to resolve the patient’s issue during the call and he does NOT asks for any product, would you send him 10 strips as courtesy?
Yes, because he was very nice.
No, because the customer was rude.
No because the issue was resolved and his insurance supplies him.
Yes, because the customer deserves them.
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