Recap for CS Medical
CS Medical Order Placement Quiz
Test your knowledge on order placement and customer service processes specific to the medical industry with this comprehensive quiz. You will be challenged on various essential topics such as pricing discrepancies, rush order processing, and shipping discrepancies.
- 10 engaging questions
- Multiple choice and checkbox formats
- Assess your understanding of CS Medical procedures
For Order Placement, if an item has a price discrepancy, which area must you add the Customer Expected Price?
ZCWA
EDI1
ZPOM
ZMCO
For Rush Orders, What are the required notes you need to add for processing?
Invoice Only Message
Special Packing List Notes
Customer Special Message
Driver Instructions
What do you need to double check when placing ANY regular order?
Item Number
Pricing
Description
Sourcing Warehouse
Alternative Item
Availability
As of today, what is the credit threshold for auto approval?
$150
$499
For Rush and Emergency orders, which area must you update to change the Shipping Date Set Up to the requested time?
Route
Sourcing
DC Code
Standard Item
For Dropship Orders, which area must you add a specialty note to avoid getting it rejected?
Order Internal Notes
EDI Pass Through Data
Additional Data B
Packing List Internal
For Shipping Discrepancies, if the item has no invoice yet, can you process credit?
Yes
No
For Concierge accounts, what should we do if we receive the via Case/ Email?
Process and advise Concierge Team
Just Forward the email to Concierge Team
Call End User and advise them to contact Concierge Team
Collect Data and forward to Concierge Team
What is the code for Return with no Credit?
ZMMC
ZMCO
ZRNC
ZRMC
Who is our Vice President for Customer Service Medical?
Lori Sanborn
Cesar Torres
Joey Fonte
Emmanuel Damian
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