UMP
Which of the following is the P from PESTLE analysis?
Political
Perception
Performance
Power
Which of the following is the last E from PESTLE analysis?
Economic
Ecological
External
Employment
Which one of the following is NOT part of Johnson, Scholes and Whittington's (2008) three level framework of business ethics?
Ethical stance
Corporate social responsibility
Ethical consumerism
Individual manager ethics
A popular psychological definition of a group has three elements. Which of the following is NOT one of the three elements?
People who are psychologically aware of one another.
People who share the same interests.
People who interact with one another.
People who perceive themselves as a group.
Which of the following is NOT one of the elements in the process of perception?
Selective attention
Stereotyping
Interpretation
Perceptual organisation
What is the final stage in the perceptual process model?
Selection and filtering
Receiving and filtering
Organising and arranging
Pattern of behaviour
In Tuckman's model, during which stage does a group become a team?
Norming
Storming
Performing
Forming
What term is used for the tendency of an individual to attribute his own successes to internal factors while putting the blame for failures on external factors?
Stereotyping
Selective perception
Consistency
Fundamental attribution error
Which of the following is NOT one of the forms of behaviour forbidden by informal social codes in the workplace?
Communicating
Chiselling
Squealing
Being officious
In Goleman's emotional intelligence model, which one of the following is a key hallmark of the empathy dimension:
Realistic self-assessment
Self-confidence
Optimism even in the face of failure
Cross-cultural sensitivity
Based on Feldman and Klitch (1991), which of the following is NOT an impression management strategy:
Ingratiation
Intimidation
Confidence
Exemplification
Occupational stress can be accurately viewed as a
Negative aspect of working life
Positive aspect of working life
Reflection of the business of modern-day living
Transaction between the individual and the environment
If an employee expresses organizationally desired emotions during interpersonal transactions, which of the following is being expressed?
Negative affect
Emotional labour
Positive affect
Emotional intelligence
Which of the following is NOT an organisational symptom of stress?
Absenteeism
Poor performance
Emotional difficulties
Accidents
Which one of the following is an emotion-focused strategy in dealing with demanding situations?
Improving coping Skills
Improving selection
Job enrichment
Changing goals and aspirations
Which of the following is NOT included in general approaches to learning?
Social Learning
Operant conditioning
Motivation Learning
Cognitive Learning
The application of direct threats or force upon resistors is called ________
Coercion
Manipulation
Exploitation
Destruction
In Pavlov's experiments with dogs, the conditioned stimulus was the
Food
Salivation to the food
Salivation to the bell
Bell
If you were a business school graduate and wanted career mobility and cross- product line knowledge in a marketing organisation, you would be wise to look for a company departmentalized by ________.
Function
Matrix
Place
Product
With ____________, the undesirable outcomes continue until the desired behaviour occurs.
Positive reinforcement
Negative reinforcement
Punishment
Extinction
To standardise the activities of subordinates, managers should:
Meet often with each employee until everyone knows what they have to do
Allow each employee freedom to perform the tasks they like to do.
Have employees write their own job descriptions
Use written job descriptions, instructions, rules and regulations to control behaviour.
A classic model for achieving organizational change was suggested by Lewin. Which one of the following is used in Lewin's model?
Fluid
Dynamic
Block
Freeze
Which organisation and management approach recognised the importance of groups and group values and norms
Classical approach
Systems approach
Human relations approach
Contingency approach
In organisational change, what is the meaning of "small wins"? Small wins are
Small successes that generate large profits
Change efforts that alter the attitude of a small number of employees
Changes that are easy to implement and build momentum
Large successes that generate small profits.
What theory was developed by Robert House?
Leader-member exchange theory
Situational leadership theory
Cognitive resource model
Path-goal theory
The theory that some people have specific characteristics that differentiate leaders from non-leaders is called:
Behavioural
Path-goal
Situational
Trait
Which of the following is a POSITIVE consequence of conflict?
Stress levels are increased
Provides opportunities for new ideas to be explored
Gives managers opportunities to enforce their ideas upon their subordinates
Forces people to stick to their own point of view
A situation in which each party to a conflict is willing to give up something is called:
Avoiding
Compromising
Accommodating
Collaborating
Which of the following conflict resolution method is most likely to resolve a problem?
Competing/forcing
Collaborating
Accommodating
Compromising
Which of the following leadership styles was NOT proposed by Lewin and Lippitt?
Democratic
Transformational
Laissez-faire
Authoritarian
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