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PESTLE & Organizational Behavior Quiz

Welcome to the PESTLE & Organizational Behavior Quiz! Test your knowledge on key concepts in business, psychology, and management with 30 engaging questions designed to challenge your understanding and application of these critical topics.

In this quiz, you will explore:

PESTLE Analysis Framework
Emotional Intelligence Models
Group Dynamics and Team Development
Conflict Resolution Strategies

30 Questions8 MinutesCreated by ChallengingMind49

Which one of the following is NOT part of Johnson, Scholes and Whittington's (2008) three level framework of business ethics?

Ethical stance

Corporate social responsibility

Ethical consumerism

Individual manager ethics

A popular psychological definition of a group has three elements. Which of the following is NOT one of the three elements?

People who are psychologically aware of one another.

People who share the same interests.

People who interact with one another.

People who perceive themselves as a group.

Which of the following is NOT one of the elements in the process of perception?

Selective attention

Stereotyping

Interpretation

Perceptual organisation

What is the final stage in the perceptual process model?

Selection and filtering

Receiving and filtering

Organising and arranging

Pattern of behaviour

What term is used for the tendency of an individual to attribute his own successes to internal factors while putting the blame for failures on external factors?

Stereotyping

Selective perception

Consistency

Fundamental attribution error

Which of the following is NOT one of the forms of behaviour forbidden by informal social codes in the workplace?

Communicating

Chiselling

Squealing

Being officious

In Goleman's emotional intelligence model, which one of the following is a key hallmark of the empathy dimension:

Realistic self-assessment

Self-confidence

Optimism even in the face of failure

Cross-cultural sensitivity

Based on Feldman and Klitch (1991), which of the following is NOT an impression management strategy:

Ingratiation

Intimidation

Confidence

Exemplification

Occupational stress can be accurately viewed as a

Negative aspect of working life

Positive aspect of working life

Reflection of the business of modern-day living

Transaction between the individual and the environment

If an employee expresses organizationally desired emotions during interpersonal transactions, which of the following is being expressed?

Negative affect

Emotional labour

Positive affect

Emotional intelligence

Which of the following is NOT an organisational symptom of stress?

Absenteeism

Poor performance

Emotional difficulties

Accidents

Which one of the following is an emotion-focused strategy in dealing with demanding situations?

Improving coping Skills

Improving selection

Job enrichment

Changing goals and aspirations

Which of the following is NOT included in general approaches to learning?

Social Learning

Operant conditioning

Motivation Learning

Cognitive Learning

The application of direct threats or force upon resistors is called ________

Coercion

Manipulation

Exploitation

Destruction

In Pavlov's experiments with dogs, the conditioned stimulus was the

Food

Salivation to the food

Salivation to the bell

Bell

If you were a business school graduate and wanted career mobility and cross- product line knowledge in a marketing organisation, you would be wise to look for a company departmentalized by ________.

Function

Matrix

Place

Product

With ____________, the undesirable outcomes continue until the desired behaviour occurs.

Positive reinforcement

Negative reinforcement

Punishment

Extinction

To standardise the activities of subordinates, managers should:

Meet often with each employee until everyone knows what they have to do

Allow each employee freedom to perform the tasks they like to do.

Have employees write their own job descriptions

Use written job descriptions, instructions, rules and regulations to control behaviour.

A classic model for achieving organizational change was suggested by Lewin. Which one of the following is used in Lewin's model?

Fluid

Dynamic

Block

Freeze

Which organisation and management approach recognised the importance of groups and group values and norms

Classical approach

Systems approach

Human relations approach

Contingency approach

In organisational change, what is the meaning of "small wins"? Small wins are

Small successes that generate large profits

Change efforts that alter the attitude of a small number of employees

Changes that are easy to implement and build momentum

Large successes that generate small profits.

What theory was developed by Robert House?

Leader-member exchange theory

Situational leadership theory

Cognitive resource model

Path-goal theory

The theory that some people have specific characteristics that differentiate leaders from non-leaders is called:

Behavioural

Path-goal

Situational

Trait

Which of the following is a POSITIVE consequence of conflict?

Stress levels are increased

Provides opportunities for new ideas to be explored

Gives managers opportunities to enforce their ideas upon their subordinates

Forces people to stick to their own point of view

A situation in which each party to a conflict is willing to give up something is called:

Avoiding

Compromising

Accommodating

Collaborating

Which of the following conflict resolution method is most likely to resolve a problem?

Competing/forcing

Collaborating

Accommodating

Compromising

Which of the following leadership styles was NOT proposed by Lewin and Lippitt?

Democratic

Transformational

Laissez-faire

Authoritarian

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