Communicative Style
Discover Your Communicative Style
Take this engaging quiz to discover your unique communicative style when interacting with service representatives. Understanding your style can help you become a more effective communicator, especially when discussing sensitive topics like payment and credit issues.
- Learn how your communication approach influences outcomes.
- Identify strategies to improve your interactions.
- Enhance your customer service experience.
My payment was only one day late and I’ve been a good customer for 10 years. I should not have to pay a past due fee for missing one payment out of the 120 payments that I’ve made since my account was opened.
Analytical
Amiable
Driver
Expressive
I would appreciate it if you would waive the past due fee on my account. I know I was wrong for being late and if you can’t, I understand. But it would make things a little easier for me if you could.
Analytical
Amiable
Driver
Expressive
I can’t believe I missed the due date for my account! My friends and I were planning a trip when I realized I had just missed it. I don’t know what I was thinking, I feel so silly! Can you help me with this?
Analytical
Amiable
Driver
Expressive
I was just declined at the checkout register and I was so embarrassed! I don’t understand why this happened; I’ve made all my payments. The other people in line were all irritated because they had to wait.
Analytical
Amiable
Driver
Expressive
My card was just declined at the checkout and that is unacceptable. Why did this happen?
Analytical
Amiable
Driver
Expressive
The credit limit on my account is insufficient for my needs. I need a credit limit increase right away.
Analytical
Amiable
Driver
Expressive
I need you to waive the past due fee on my account.
Analytical
Amiable
Driver
Expressive
I have been a customer for over 5 years and I still have the same credit limit that I had when the account was opened. I’ve never missed a payment and I’ve never gone over the limit. I would like an increase
Analytical
Amiable
Driver
Expressive
I am going on a trip to New York to see my first Broadway play! Have you ever seen a play on Broadway? I am very excited but I need your help. I Just tried to book my flight and I don’t have enough available credit to pay for it. I need an increase, please so I can go to New York!
Analytical
Amiable
Driver
Expressive
I was just declined at the checkout register. I don’t understand why this happened. I’ve made all my payments on time as required, I’m certain that my balance is well under the credit limit and I haven’t even used my card since my payment posted two weeks ago. What can you do to fix this?
Analytical
Amiable
Driver
Expressive
I would appreciate a credit limit increase on my account, please. I have a large purchase I’d like to make. If I cannot have one now, could you let me know what I can do in the future to be eligible?
Analytical
Amiable
Driver
Expressive
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