2012
Mastering Conversations: Test Your Skills
Welcome to the "Mastering Conversations" quiz! This engaging quiz is designed to challenge your understanding of effective communication strategies and enhance your conversational skills. Through a series of carefully crafted questions, you will explore various aspects of dialogue, including non-verbal cues, conversation context, and stages of thinking.
Test your knowledge and see how well you can navigate the complexities of conversation! You'll discover:
- Key principles of effective communication
- Strategies for engaging discussions
- Factors that influence conversation outcomes
(1) Most of our communication time is consumed m .........
speaking
reading
listening
writing
(2) To help start a conversation?
Find a joke
Find common ground
shake hand
use eye contact
(3) What do you want to avoid most when starting a conversation with someone for the first time?
Asking direct question about themselves
Saying jokes
Talking about politics
Talking a lot
(4) To perform a good conversation means .......
to convince the other person
to take the lead in the conversation
to listen all the time to the other person
to achieve a shared thinking with the other person
(5) You are with your friends at the soccer field. You start talking about politics. The conversation went bad because of wrong ......
Relationship
structure
behavior
Context
(6) One thing that could destroy the conversation context is .......
the speaker
lack of privacy
the relationship to the other person power
(7) Thinking could be defined as the process .......
doing conversations
expressing yourself
changing our mental models
convincing others
(8) Which of the following could be considered as a conversation assumption?
We need to agree
we can be brutally honest
We just need to discuss
All of the above
(9) The conversation context includes'!
Objectives
Time
Place
All of the above
(10) You asked your father to discuss an important issue but he was busy. You better
Postpone the issue to other time
ask even for 5 minutes
Start speaking very fast
Raise your voice
(11) It is good for your conversation to succeed to assume that you are ... Compared to the other party
equal in power
easier person
lower in power
committed to your idea
(12) Conversations can fail because the status relationship.
is very important
limits what we can say to each other
changes the power we can exert over others
is not important
(13) People often ask for or give permission in code, for example to give permission we may
stop talking
keep talking
smile
leave
(14) The reward power means
the ability to be convincing
the ability to be strong
granting favors for behavior
the ability to win rewards
(15) Referent power means
how strong are you
the effect your personality makes on others
that you are knowledgeable
how many references you know
(16) A role is the
job
behaviors that people expect of us
mode of workers
job regulations
(17) Which of the following is considered a first stage thinking?
What can we do'!
What opportunities are there?
How else could we look at it?
How can we solve this problem?
(18) Which of the following is considered a second stage thinking?
Why are we interested in this?
What do we want to achieve?
How would someone else see it?
What might it mean?
(19) Belbin's list of Coles for management includes
licensed fool
devil's advocate
mediator
critical thinker
(20) Conversatiol1s can fail because w~
we dislike each other
we like each other a lot
we find each other attractive
all of the above
(21) Which is true about non-verbal communication
A bad way of communication
can be practiced easily
try to avoid
more reliable than verbal ones
(22) We may misinterpret nonverbal messages because
we can't look at the person eyes
we are shy
Non-verbal messages are multi-channel
we fell lower in power
(23) Judgment during a conversation is considered
a first stage thinking
second stage thinking
disrespect
leaping into conclusion
(24) You started a conversation that aims to find a solution for the city pollution problem, which of the following cannot be said at the beginning of the conversation
The pollution problem is important
Car numbers are increasing
needs to increase car taxes
All of the above
(25) A sample first stage thinking question
Why are we interested in this?
How do we evaluate it?
What shall we do?
What is it like?
(26) Open palms as a nonverbal behavior that means
innocence
Impatience
Interest
Anticipation
(27) The P in the WASP conversation model stands for
People
Part
Plan
None of that
(28) In the WASP conversation model, is the Acquire phase a
first stage thinking
second stage thinking
final stage thinking
None of that
(29) A conversation for relationship: key questions
What do you see that I can't see?
Is this a good solution?
How to evaluate the situation?
All of the above
(30) A conversation for possibility is about
solving problems
finding solutions
finding new ways of looking at the problem
All of the above
(31) You can destroy a conversation for possibility if
you criticize the other person
you challenge what the other person says.
you act as you are in a higher level than the other person
All of the above
(32) The bridge from possibility to opportunity is
conversation skills
working hard
ignorance
measurement
(33) A conversation for possibly major component is
speaking
encouraging
problem solving
all of the above
(34) A conversation for opportunity is bout
helping others
building relationship
planning
all of the above
(35) In a conversation for action we
explore opportunities
know each other
set the plan
agree on what to do
(36) You know that a conversation is going too fast
when people interrupt each other a lot
When questions dry up
when people show signs of weariness
when one person starts to dominate the conversation
(37) Conversations can go too fast because
too much analysis is going on
people talk more about the past than the future
feelings take over
people start to repeat themselves
(38) You know that a conversation is going too slow
when people interrupt each other a lot
when people show signs of weariness
assumptions go unchallenged
when people stop listening to each other
(39) If you feel that the conversation is slowing down you can
reflect what the other person says rather than replying directly to it
ask for new ideas
speak very fast
ask open questions
(40) If you feel that the conversation is going very fast you can
push for action
ask for new ideas
speak very slow
ask open questions
(41) Opinions are
things that are always true
important ideas
ideas got cold
important ideas
(42) Refusing giving permission can be done by
replying with another question
nodding
smiling
leaning forward
(43) Arguing
makes you look smart
proves that you are right
makes you win the conversation
stops you exploring new ideas
(44) The second rung of the ladder of inference
takes actions
makes assumptions
infers meaning
makes data selection
(45) The fourth rung of the ladder of inference
construct mental models·
make assumptions
infer meaning
Data selection
(46) To climb down the ladder of inference from doing an action you can
argue the action
say this is wrong
say "Have I missed anything?
start nodding
(47) As you want to move on from one stage to the next in a conversation it is good to
stop for a while
summarize
ask questions
write comments
(48) people remember better what they
hear
see
talk
listen to
(49) Which of the following is true about Mind maps
a first-stage thinking tool
takes time to draw
nice graphs
rarely used
(50) Metaphors are
important to show details
used in the ladder of inference
rarely used
images of ideas in concrete form
(51) To improve your attention during a discussion
think about the next meeting
Allow quiet
look around the room
Fill
(52) Mostly people interrupt because they
like deep analysis
like talking
think the answer is more important than the problem
None of the above
(53) You can show that you are paying attention by
Discipline yourself
stop talking
look around
taking slowly
(54) The best question is a question that
create an argument
criticize in hidden way
opens up the other person's thinking
find fa ult
(55) You aren't encouraging people to develop their thinking if you
allow quit
suggest that they change the subject
ask questions
None of that
(56) Managers sometimes use questions to
criticize in hidden way
find fault.
make themselves look clever
all of the above
(57) Open questions
are easy to answer
Cannot be answered 'yes' or ' no'
Can only be answered 'yes' or 'no'
None of that
(58) On an interview, you pass your business card at
at the end before you leave
as you start discussion
when the interviewer asks
the greeting stage
(59) One good thing to do during the interview
answer the unsaid questions
ask about the salary
recording your comments
criticize your old employer
(60) A good ice breaker is to say
what is your name
it has been very crowded today
how was your trip today
let us begin the inter view
(61) the second code in the IEEE code of ethics concerns with
conflict of interest
rejecting bribery
honesty
Environment
(62) which is not true about Adrenaline
Adrenalin stimulates excretion of body waste
It increases your concentration
It Makes you feel better
Adrenalin causes your arteries to constrict
(63) lalophobia is a
a fear of dogs
a fear of ridicule
a fear of speaking
a fear of people
(64) It is better in the presentation to
ask the audience
focus on a small number of ideas
keep saying jokes
Give the details
(65) You decide to make a presentation if
are a good speaker
you are selling something
you have important information to say
you want to inspire your audience
(66) The R in the SPQR model stands fo
Response
Report
Random
Reply
(67) As part of being tactful
Keep eye contact
Never ask question
Never correct mistakes
Never blame in public
(68) you are not happy with your employee idea, you may say
I think this is wrong
I don' t agree
It looks like you didn’t ' t understand the problem
I will leave
(69) Critical comments
are better to avoid
will provide correction
must be said
Should be said with positive comments
should be said
(70) Assuming that everything you do is right
Stop career
make me feel better
help others respect you
help me being confident
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