Preview Quiz-Week 5
Insurance Claim Management Quiz
Test your knowledge on the intricacies of managing insurance claims with our comprehensive quiz. This quiz covers essential topics such as negotiable fees, claim settlements, and communication protocols when dealing with renters and insurance companies.
Whether you are a beginner or seeking to refresh your skills, this quiz will help you:
- Understand key concepts in claim management
- Improve your negotiation skills
- Enhance communication with clients and insurers
1. Which soft costs are negotiable?
A. Only the Administrative Fee.
B. Only the Administrative and Loss of Use Fee.
C. Only the Loss of Use and Diminishment of Value Fee.
D. All fees.
2. What do you do when you receive an insurance short pay for $98.00?
A. Close the claim as Negotiated Settlement.
B. Close the claim as Estimate Dispute.
C. Contact insurance and negotiate the short pay, if unable to negotiate then close as Negotiated Settlement
D. Contact insurance and negotiate the short pay, if unable to negotiate then close as Estimate Dispute.
3. What letter do you send the renter when they only owe for a deductible?
A. Billing Letter
B. Balance Due – Deductible Only
C. Final Letter
D. Balance Due
E. None of the above
4. What letter do you send to AMEX when they are requesting a fleet log?
A. Billing Letter
B. Balance Due – Deductible Only
C. Final Letter
D. Balance Due
E. None of the above
5. What do you need to update when a renter makes a $100.00 payment on a claim in collections for $200.00?
A. Demand Profile, Renter Maintenance (DNR), and send an email to FFAM
B. Demand Profile and Renter Maintenance
C. Demand Profile only
6. What is the write-off reason under the A/R when sending a renter to collections?
A. Uninsured/no assets
B. Negotiated Settlement
C. Customer Satisfaction
D. Estimate Dispute
7. What is the write-off reason under the A/R when the Risk Manager advised the DRU to close for customer service?
A. Uninsured/no assets
B. Negotiated Settlement
C. Customer Satisfaction
D. Estimate Dispute
8. What is the next step when a renter advises that v2i has accepted liability and you cannot get in contact with the claimant carrier?
A. Nothing
B. Contact the renter and send the appropriate letters to all parties
C. Call the v2 driver and push the claim out an additional 2 weeks
D. Escalate the issue to a supervisor with the claimant carrier
9. The renter is billable but v2i has accepted liability; therefore, we no longer have to contact the renter.
A. True
B. False
10. What should you do if v2i (USAA) is billed fees but state that they never pay fees?
A. Check with your supervisor
B. Negotiate the fees
C. Ask for proof that they never pay fees
D. Try to negotiate and arbitrate if they refuse to pay
E. Ask to speak with their supervisor
11. You can refer a renter to FFAM for soft costs only.
A. True
B. False
12. What should you do if you receive a call on a claim that is not yours?
A. Tell the customer to call back and speak with their assigned RS
B. Handle the call as if the claim was assigned to you
C. Place notes in the claim for the RS to call the customer
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