Priority 1
Priority 1 Incident Response Quiz
Welcome to the Priority 1 Incident Response Quiz! This quiz is designed to test your knowledge of handling critical issues that affect our network and services.
Through a series of multiple-choice and checkbox questions, participants will learn about:
- Identifying Priority 1 issues
- Emergency response protocols
- Effective communication procedures
Select all of the following which represent Priority 1 issues
Use this folder as reference for all of the questions on this quiz.
Single Site Down
Significant Site Outage (Hub Site)
Single WAP Offline (Library has Multiple)
System Wide Internet Outage
Critical Wireless Access Point offline
Patron Printing Unavailable
OPAC Unavailable
Single Patron Machine offline
Sierra is unavailable
EiNetwork Hosted Websites are unavailable
Select all of the following which represent Priority 1 issues (cont.)
Single eiNetwork Hosted Wesite Unavailable
System wide email service unavailable
Single printer offline
Single Site Server Offline
All Patron machines showing as offline in Envisionware
Printing unavailable at a single site
Staff unable to login to shared staff account
Multi-site Envisionware Interruption
CLP Library Website unavailable
When should you call the Emergency number?
A hub site is down
Single Site Server offline
Sierra is unavailable systemwide
Multiple eiNetwork Hosted websites offline
What is the first step to take when all devices for a site go offline in PRTG?
Wait 20 minutes to see if the site comes back up
Enter a ticket in Sherpadesk with the Director/ Branch Manager as the End User
Call Crown Castle
Call Emergency Number
What is the next step after making a ticket for a site that is offline in PRTG?
Attempt to call the library to confirm power
Call Crown Castle
Send an AllUsers email about the outage
Power has been confirmed and the site is still down, what is the next step?
Have the user restart their PCs
Power Cycle the switch and Telco box
Call the emergency number
Even if you cannot confirm power, when should Crown Castle be contacted to report a downed site?
Wait until power can be confirmed
Call immediately to report the outage
When putting in a ticket with Crown Castle or Lunar Pages, how often do you contact them for updates to relay to the End User?
Every 30 minutes
Every Hour
Every hour and a half
Every two hours
You get a call stating that the CLP website is unavailable, what is the third step you take?
Call the Emergency Number
Enter a Priority 1 ticket with a location of CLP
Attempt to duplicate the issue externally and internally of CLP
When the help desk inbox receives an email with a subject similar to "ALARM: transaction_error for: ADFS:PUB-OHIO:auth.einetwork.net" what priority should the ticket be?
Hint: Exoprise
6
2
4
1
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