Sales Force Quiz
How to Login every morning ?
Enter your E-mail & Password
Click on Azure ADD SSO
You are automatically connected no need to click
What can we find on the homepage ?
Cases to answer
Customers profile and task to do
Five oldest cases and personnal stastitic from the last 5 days
How can we select the correct service console ?
By clicking on the 9 points on the top left and writing Rado Service Console
By clicking on queues and click on the Rado Service Console
By clicking on the objects and you can find the service console
Which colors are the actions buttons ?
Green
Blue
Yellow
Can we use a search bar to search in the entire system of Sales Force ?
You can search in the entire system by clicking on the specific search bar
You can search in the entire system by clicking on the global search bar
You can not search in the entire system
Which following actions are available in mass ?
Mass print, mass new, mass clone
Change owner, change status, merge cases
Mass delete, merge cases, change owner
Which action button will allow you to change the owner to yourself and change the status automatically to assigned ?
Accept
Change owner
Externalize case
By changing the owner of a case, what are the 2 options ?
Change to a user or a queue
Change to a user or a status
Change the list view or the attachments
On which status you have to close your case ?
Closed
Resolved
Externalized
How can we answer to a customer ?
Clicking on enter
Clicking on post
Clicking to write an email... Or compose
How can you forward the case to someone who has not access to Sales Force ?
By clicking on Externalize Case
By changing the e-mail in sender
By clicking on forward in the arrow just right of the case
If you want to communicate with HQ about a case, how would you proceed ?
Writing a mail
Writing a post
By writing direclty on teams to someone from HQ
If you receive 2 cases which are the same, how will you proceed ?
Merge cases
Fusion cases
Duplicate cases
How to find the correct way of chatter group ?
@ Country code + Rado
@ Rado + Country code
There are no chatter group for HQ & subsidiaries
In which objects you will find your customers profile ?
Customers
Associated products
Accounts
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