Sales Force Quiz

Create an image of a modern office environment with employees actively engaging with computers displaying the Sales Force interface, with vibrant colors and a collaborative atmosphere.

Sales Force Knowledge Challenge

Test your knowledge of Sales Force with our engaging quiz! Designed for team members, this quiz will help reinforce your understanding of key functions and terminology.

Participate to:

Enhance your skills
Connect with peers
Earn recognition

15 Questions4 MinutesCreated by EngagingGuide42

How to Login every morning ?

Enter your E-mail & Password

Click on Azure ADD SSO

You are automatically connected no need to click

What can we find on the homepage ?

Cases to answer

Customers profile and task to do

Five oldest cases and personnal stastitic from the last 5 days

How can we select the correct service console ?

By clicking on the 9 points on the top left and writing Rado Service Console

By clicking on queues and click on the Rado Service Console

By clicking on the objects and you can find the service console

Can we use a search bar to search in the entire system of Sales Force ?

You can search in the entire system by clicking on the specific search bar

You can search in the entire system by clicking on the global search bar

You can not search in the entire system

Which following actions are available in mass ?

Mass print, mass new, mass clone

Change owner, change status, merge cases

Mass delete, merge cases, change owner

Which action button will allow you to change the owner to yourself and change the status automatically to assigned ?

Change owner

Externalize case

By changing the owner of a case, what are the 2 options ?

Change to a user or a queue

Change to a user or a status

Change the list view or the attachments

How can we answer to a customer ?

Clicking on enter

Clicking on post

Clicking to write an email... Or compose

How can you forward the case to someone who has not access to Sales Force ?

By clicking on Externalize Case

By changing the e-mail in sender

By clicking on forward in the arrow just right of the case

If you want to communicate with HQ about a case, how would you proceed ?

Writing a mail

Writing a post

By writing direclty on teams to someone from HQ

If you receive 2 cases which are the same, how will you proceed ?

Merge cases

Fusion cases

Duplicate cases

How to find the correct way of chatter group ?

@ Country code + Rado

@ Rado + Country code

There are no chatter group for HQ & subsidiaries

In which objects you will find your customers profile ?

Customers

Associated products

Accounts

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