Procedural Quiz

Emp ID

Full Name

Supervisor

This is Detective B.L. Smith with the Carolina Beach Police Department. I have been assigned to investigate a fraudulent transaction which occurred on 3/27/18 for the amount of $167.76. Last four of c/c number is 4489. Can you please assist me?

Customer received purchase follow up email that you have purchased unauthorized product. What can be done?

Kathleen contacted support as there was an unauthorised purchase and wants refund? What is the next step?

James says that his account has been charged without his authorisation. We were unable to pull any order details with name and email address.We were able to pull the information with billing address and found it is registered with different email address. How do we handle the situation

I have no recollection of signing up to Rosetta Stone. Can you please tell me when this was set up? I believe this may be fraudulent and would like to investigate it further. I have no emails from you confirming my order, so would appreciate your cooperation in understanding when this was set out and all the payments that have been taken out? My transaction details are below. I have tried to log in to cancel this account, but I do not have a login as I did not set this up. Even when I prompt Forgotten Password, nothing is emailed to me.

Flora contacted support because she was charged $119 without her consent and she wants a refund. The order is standard order.

"Stephen contacted support stating that the email confirmation is not yet received.Order is in booked state since May 18, 2018 -Hold : FLT Fraud Detection : IP Address 00.14.000.155 is on 2 other Orders."

"I hereby withdraw my consent for you to collect, process or store any personal data related to xxx2011@gmail.com. I request that you delete any and all data related to, and belonging toxxx2011@gmail.com that your company stores, pursuant to my rights under Article 17 GDPR. "

I am getting a XC103 error and it says to contact customer support to fix it.

I was billed $35.96.I do not know what the charge is for. My subscription isn't due until next year Feb.Flag on the account.

John contacted support regarding the 8113 error.He purchased the program from good faith second hand on ebay with 9 dvd's in an official Rosetta Stone box

I did not make this account and I do not want to have an account with Rosetta Stone. Please immediately delete the account linked to my email address from your database and unsubscribe me from all email mailing lists. I do not want to receive someone else's bills to learn English. This person has been using my email address to sign up for music streaming  and other sites in Spanish and I am trying to curb this as soon as possible.

Hi! I want to delete my account created with this email. I have created it.accidentally! Please help me!

My customer reference number is 100000 UK . I had subscribed an online english course (Order Number: 100000). It was supposed my credit card to be charged by the monthly amount of the subscription. The first amount was definately payed, but something happened and now I have 70,24€ in debit. Due my account have be blocked I subscribed another 3 month online course, and had access to my account again. So why I have to pay for the previous subscription? I hope to have this situation clarified as soon as possible.

I've been trying to make a purchase (American English) which I've used before. I do not know what's going on, but I just can not make the payment, when I try to log in through a computer to log in and buy into my account, an error message appears when logging in, but I can get through the Kindle Fire application, but the lessons are all blocked because I need to make the payment to access them. Is appearing the price of $ 6.99 month for 24 months. I would like to buy it to do the lessons I need. If there is a way to help, I will be very grateful. There is a $ symbol on the account