Post Enforcement Scenarios

Create a professional and visually appealing illustration that represents the concepts of seller account enforcement, communication, and escalation processes related to e-commerce, featuring diverse individuals engaged in discussions and using technology.

Post Enforcement Scenarios Quiz

Test your knowledge on post enforcement scenarios with this engaging quiz designed for AHS specialists. Understand the nuances of related account enforcement, appropriate communication, and escalation processes.

Cover topics related to seller account enforcement
Explore best practices in handling appeals
Gain insights into product quality management

14 Questions4 MinutesCreated by ReviewingGuide27

Related account enforcement (RA) - Which information we can share with the seller?

First 3 Storefront letters of the RA - What relations they share between accounts (i.e signals like email address, CC, Phone number...)

First 3 Storefront letters of the RA - Date (month and year) RA creation

First 3 Storefront letters of the RA - Enforcement reason of RA

Related account is in Fraud Status:

Do not call. Do not send messaging - Escalate - Annotate and Resolve.

Do not call. Do send messaging - Reply_AHS_transfer removing CMN link

Do not call. Do send Reply_AHS_transfer - Escalate.

Tasks coming from ahs-post-enforcement-relations-support@ queue

Seller is appealing from AHD and documents are routed to AHS team to be evaluated

Seller is asking a question about what information is needed for a relations appeal - Call the seller - Notify and resolve

Seller is asking for an appeal status update - Do not call - Notify and resolve

VAT DE VNTD Enforcement - German MP status is blocked even if seller is not obligated to provide German Tax Certificate. AHS specialist need to Ensure seller acknowledged the German Tax Declaration page in SC and....

Call the seller and explain they need to declare they not obligated to be tax registered in Germany sending the TD certificate to de-vat-enquiry@amazon.co.uk email address

Escalate seller account, transferring the case to de-vat-enquiry@amazon.co.uk as per our Global Transfer Guide.

Do Reply_AHS_PECM removing CMN link.

Duplicate: Seller is spamming, sending the same question to PECM queue of all the MPs. AHS specialist needs to...

Send an email to ahs-bcn-team@amazon.com providing Seller ID, asking for 6 volunteers to take ownership for those of their own marketplace

Call the seller bagging him to get a life

Lock all Unassigned status PECM cases - Respond through the “Primary Case” for each MP - Annotate and resolve ALL related cases

Appeal sent via AHD and auto resolved. Specialist will escalate it as per Escalation Review Guidelines Post-Enforcement Contact Management SOP

Yes

RED Scenario: Seller is claiming he has not invoices which meet all the requirements and he is afraid his account will never be reinstated

Call the seller and explain he can appeal providing postdated invoices for the same ASINs with different quantity of the future and reliable supplier - Send Reply_AHS_PECM

Do not call. Do Send Reply_AHS_RED_Review

Do not call. Do send Reply_AHS_PECM removing CMN link

What is Product Quality - Crowdsource?

A program launched to identify ASINs that are misbranded and/or infringing on a high-risk luxury brand listed by Selling Partners.

A program launched to identify products sold to customers under the age of 18

A new reason code for RED which indicate ASINs listed

Seller is calling to ask for Invoices requirements to prove authenticity of some products after have received complaints, AHS Specialist will..

Kindly answer: "Requirements..? You should've thought about it before receiving complaints, there's nothing you can do."

Refer to the Post Enforcement Contact Management – Product Quality Call Guide (PECM)(PQ) - 4.1 Appeal Expectations - Invoice Requirement

Get antsy as you don't remember all the requirements, wondering "why me of all the World Wilde AHS specialits"

Infringement Appeal can't be manually transferred to the Appeal Team, except in presence of a Right Owner Retraction

Yes

Account enforced for PRA, seller open a PECM case asking for Appeal Status updates. Viable appeal resolved with no annotations, Seller account has been ‘DenyReinstateFinalWorded’ (DR/FW), AHS specialist will..

Call the seller and educate him to provide an even more viable POA, to be sent from AHD.

Do not call. Do not Message. Annotate and resolve.

Escalate as per Escalation Review Guidelines Post-Enforcement Contact Management with reason "Deny Reinstate Final Word (DRFW) Appeals Not Accepted"

COO of a Seller is Seattle. Specialist receive a PECM case. Specialist will...

Follow the core Account Health Support - Core Fundamentals SOP. Send the Outlook email based of the proper region

Call the seller because if you work, they can work as well

Send Reply_AHS_PECM making sure CMN link is present so that seller can call when he is ready

MPs are still enforced after a valid POA accepted from the Origin MP Specialist needs to....

Raise the SIM and Escalate requesting Prioritization only after Ops Manager Approval

Escalate through AHS Escalation Intake SIM.

Escalate through Incomplete reinstatement Escalation SIM.

Prioritized Escalation SIM is used only when...

Legal involvement. Including actual involvement of the Amazon Legal team

Time Sensitive Request. Including, but not limited to, pre-enforcement Seller accounts, incorrectly enforced accounts,

Threats of harm to self or others.

All of the options

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