BERNIE'S SRD QUIZ SECTION 8 THRU 17
Bernie's SRD Quiz
Test your knowledge on our prepaid account systems and policies with Bernie's SRD Quiz! This quiz covers essential aspects that every authorized user should know, from grace periods to late fees. Challenge yourself and see how well you understand the systems in place.
Key features of the quiz include:
- Multiple choice questions
- Interactive format
- Fun way to learn important information
1. For a prepaid account, the grace period starts when the: (finsh the sentence)
A. When the account has a positive balance after customer adds funds
B. When the account balance is negative, no matter what triggered the balance to become negative
C. When a customer opens a account after receiving a toll bill
2. What is a zero balance account convenience fee ?
A. A fee for closing a Good To Go account
B. A fee for never using your Good To Go account
C. A statement cycle based fee charged on number of payments and/or trips
3. On a unregistered or prepaid account If there is a balance high enough to pay for the trip, then the trip is posted with the status:
A. Paid
B. Overpaid
C. No charge
4. What is the definition of " EFE " ?
A." Earmarked for Ecxcellence"
B. " Earmarked for Economize "
C. " Earmarked for Escalation "
5. CBOS will allow a discount program to be applicable at the trip, pass, license plate or the vehicle type :
A. True
B. False
6. CBOS will provide for detailed reporting of a : (finish the sentence)
A. Discount program
B. Pass program
C. Promotional program
7. The system will allow a user to transfer funds from a prepaid account to a: ( finish the sentence)
A. off-shore account
B. Another account
C. Checking account
8. Customer check payments are processed how many different ways ?
A. four
B. five
C. three
9. At the end of your shift your supervisor/lead need to verify what? (check all that apply)
A. That you have your badge
B. The amount of cash you have
C. That you have your key
D. The number of checks you have and the amount of them
E. The remaining amount and types of passes you have
F. How many customers you had that day
10. Where would you find unpaid trips included in a statement for the first time?
A. In the past history category
B. In the current activity category
C. In the 30 to 60 day late category
11. The CBOS shall provide an authorized user with the ability to add and edit "__________________" that will be displayed on the first page of all statements? (fill in the blank)
A. Vehicle Information
B. Pass Information
C. General Information
12. Trips listed in a second statement for renters are not escalated any further.
A. True
B. False
13. What does the abbreviation " TEO " mean?
A. Toll Engagement Officer
B. Toll Enforcement Officer
C. Toll Easements Officer
14. The late fee is attached to the oldest trip which was included in the original ________ statement .( fill in the blank )
A. first
B. third
C. second
15. When scheduling a administrative hearing the ALJ will enter the hearing appointment date and time in the case.
A. True
B, False
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