ER PRO
Master Your ER PRO Knowledge
Test your understanding of the ER PRO processes and gain confidence in handling claims effectively! This quiz is designed for those who work in the field and want to sharpen their skills.
- 22 engaging multiple choice questions
- Immediate feedback on your answers
- Perfect for self-assessment and learning
Are you excited???
No
Yes
This is the second time you've used this corny opening.
Where do you find any pending issues for a claimant in cubs?
Under "Eligibility Summary"
Under "Certify For Benefits"
In OTECH
If the claim's program type is a DUA or PUA you....
Create a MC issue
Email Emily
Complete the ER PRO and NRN
Complete the ER PRO and Route to daily Batch
What do you do when a claimant can not be located due to a 999 or 990 SSN?
Return to Queue
Ask someone for help.
Look for them under a different SSN in Otech
Which form is sent when an ID is confirmed?
None
12p
12-0
10
Do you open CUBS or OTECH first?
CUBS
OTECH
Do we work claims that have a CHO office of "850"?
No, they are emailed to Emily
Yes, we complete them as usual
No, we just return to queue.
What is the form 12-L for?
When wages are certified correctly.
When an ID is Not Confirmed.
When the Employer Account Number cannot be found anywhere and we need to issue a ruling
Does timeliness matter when you issue a ruling?
Yes
No
Which of these TPA'S need their address changed before printing a form to them?
UNITED AIRLINES
PECSYSTEMS
CORPORATE COST CONTROL
When is the 12-BB form sent?
ER states the claimant has returned to work and the claimant has NOT claimed benefits since then
ER States the claimant not returned to work at all
Would you create an FS-WG If the claimant stated they had wages and they were reporting them??
Yes
No
Where would you go to create a fs wage issue?
"Create Issue" in Cubs
"Create Issue" in OTECH
If your pending issue was already created but has the wrong claim effective date, do you create another issue?
Yes
No
Would you create an FS-WG if the claimant states LOLW and is not reporting wages.
Yes
No
No, you'd send a DE #4614 10
If a claim is CANCELLED by a claimant, how do you know?
You check the claim history and look at the status
You check OTECH and go to Page 17
You check unisys under "Date Received"
When do you send a 12AA?
When the ER receives a ALJ Decision, (found in cubs)
When the ER doesn't provide any information
When the claim is cancelled.
How do we proceed if the claimant was denied for LAGT but still received benefits?
Work as usual
NRN and return to queue.
Route to daily batch and Return to Queue.
What should we look for when starting a ER PRO first? (After checking BYB)
The correct employer, ER address, etc..
How to create issues in the ER PRO MACRO
The ER Response.
How do you find your DLN Number?
Look for it in Unisys under "DLN"
Look for it in cubs under the claimant's name
Look for it in OTECH on page 2
How often Should you put your numbers in the DLN Tracker?
After EVERY claim
After every hour
The next day
Did you have fun?
Yeah
Kinda
No
I want to play Pictionary
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