LQA Restaurant Breakfast Service Standards

Create an image of a restaurant breakfast scene, featuring a warm and inviting dining area with a friendly waiter serving coffee and breakfast to a smiling guest, bright morning light streaming through the windows.

LQA Restaurant Breakfast Service Standards Quiz

Test your knowledge of breakfast service standards that can enhance the guest experience in a restaurant setting. This quiz covers essential timing, service protocols, and how to cater to guests effectively.

Multiple choice and checkbox questions
Evaluate your understanding of best practices
Improve your service skills and knowledge

15 Questions4 MinutesCreated by ServingStar317

1. How long should it take for a guest to be greeted or acknowledged upon entering the restaurant?

10 seconds

20 seconds

30 seconds

40 seconds

2. If the guest was kept waiting, what should the associate do?

Ignore the guest and pretend nothing has happened

Pass the reading materials to the guest and let them wait

Apologize to the guest for the delay

Advise the guest to return when the restaurant is less busy

3. In the case of a single diner, what should be offered to the guest?

Drinks and appetizer

Do not need to offer anything

Newspaper or reading material

4. How long should it take for beverages to be offered to a guest upon seating?

10 seconds

1 minute

5 minutes

When there are enough associates to assist

5. How long should it take for beverages to be served within the time of order?

30 seconds

1 minute

3 minutes

When there are enough associates to assist

6. How can an associate exhibit a good working knowledge of the menu and its ingredients?

Clear explanation of the food menu to fit guest preferences

Taking down orders as stated by guest

Telling the guest to simply look at the food menu to order

Telling the guest to wait while associate checks for him

7. What should the associate do to accommodate any reasonable off menu requests?

Nothing. We do not cater to off menu requests

Ask for a good tip

Explain that the request can not be accommodated, and ask guest to select something different from the menu

If the request can be met, confirm it straight away. If you are not sure, check, and inform guest accordingly If request can not be met, offer alternatives

8. Which of the following are required to obtain a full and complete order?

Cooking instructions and toast preference

Name of guest and type of beverage

Mode of payment and room number

Reason for visit and length of stay

9. How long should the correct and complete breakfast order be served within?

1 minute

5 minutes

10 minutes

As long as the chef takes to finish cooking

10. How should condiments be served when requested by guest?

Served from the original condiment bottle

Served in presentable miniatures poured from the bottle

Served in plastic cups

Served by pouring the condiments directly on the plate

11. How long should the dishes be cleared when the guest has finished or as required during the meal?

30 seconds

1 minute

3 minutes

When there are enough associates to do the clearing

12. What should the associate do whilst offering a fresh pot of coffee/tea?

Walk away once the beverage has been served

Ask if the guest wants the bill to be presented

Smile and thank the guest

Offer a clean cup

13. What should the associate do to check if service was satisfactory?

Observe the guest’s body language

Visit the table and ask guest how was his meal

Assume that service is satisfactory and continue to work

Wait till the presenting of the bill to ask the guest

14. What should the associate do when presenting the bill?

Ask for mode of payment

Walk away after presenting the bill

Ensure the bill is clearly itemized and correct

Inform the guest the total amount without letting him check

LQA Restaurant Breakfast Service Standards

LQA Restaurant Breakfast Service Standards Quiz

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