CSS Training

A modern office environment with a diverse team working on computers, analyzing customer service data and CSS coding, bright colors, professional atmosphere.

CSS Training Quiz

Test your knowledge of CSS and customer service standards with our engaging quiz designed for training and assessment.

11 challenging questions
Multiple choice format
Instant feedback on your answers

11 Questions3 MinutesCreated by HelpfulWizard123

What stage will a Driver Interview need to be put on after you have looked at the chase?

Evening Check

Stage 1/2/3

Morning Check

Complete

How much are you expected to collect per hour in dialler?

£200

£100

£500

£250

Someone asks to speak to CEO on reception overflow, I should...

Tell them no and hang up

Give them the CEO's direct line and email

Advise them to email us and we will forward it on

Transfer the call to the CEO

Tell them we don't have a CEO

Once I have finished my AM task I should...

Ring my TL and ask for a new task to work from

Wait in available until someone tells me what to do

Find something to do from figure updates

Refer to PM plan

Do the same as yesterday

Suppression is where

Orders are kept before loading onto GV, Whereby we need to check for Fraud/Spinners

Junk orders are stored

Orders with failed payments are stored

Orders with exclusions are stored

AX Hygeine (All Sales Orders) contain

Orders that seem fraudulent are stored

Orders with exclusions are stored

Junk orders are stored

Orders with failed payments are stored

Carrier complaints should

Always be fed back to the carriers, regardless of the situation

Never be sent to the carriers, we don't need to inform them

Be looked into, and sent over should the complaint be viable and valid.

Be sent over if you personally agree with the customer

Only be sent over to the carrier on the weekends

On exclusions, you should never

Make substitutions of different wines without informing the customer

Call/email the customer

Swap the wines for a more expensive bottle

Change the vintage

Escalations should only be raised if

The customer is angry and request to speak to a manager

You cannot assist the customer and feel a manager will be able to resolve the issue

You have an angry/upset customer shouting at you

You have gotten approval from a TL after explaining the situation

When sending emails, the subject line should ALWAYS contain the following:

Customer Name - Customer Number - Todays date

Your name - Customer Name - Todays date

Customer Name - Customer Number - Enquiry Type

Leave it empty

Just the customers query

Customer number

CSS Training

CSS Training Quiz

More Quizzes