Advance Customer Service Course

How is NOT a way that customers can get service

On the phone

In Person

Social media

Waiting for service

How can a customer get overwhelmed?

Not getting enough information

Getting too much information

Getting the extact amount of information required

None of the above

How do you check customer’s understanding?

You can't

By telling them what they want to hear

Asking them to repeat what you said to them. Usually less questions being asked tells level of understanding

By their attitude

When handling difficult situations do you remain in control of yourself?

True

False

When handling difficult situations do you listen and let the customer vent?

True

False

When handling difficult situations do you try to solve the problem, or get someone who can

True

False

What is to hinder a situation?

To interfere with the activity or progress of. hinder stresses causing harmful or annoying delay or interference with progress. impede implies making forward progress difficult by clogging, hampering, or fettering

Stressful situations can wear us down over time.

the condition or quality of being unable to decide, conclude, or resolve something:

Someone or something that is funny is amusing and likely to make you smile or laugh

Behavior does not Breeds Behavior

True

False

Why is the customer always right?

They are not always right

Because they bring in the money

They are sometimes, and but we tell them when they are wrong

None of the above

What is the meaning of Stewardship

the job of supervising or taking care of something, such as an organization or property.

the ability to understand something; comprehension.

person who is studying at a university or other place of higher education.

All of the above

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