Day 4 Quiz

Generate an image of a customer service representative engaged in a friendly conversation with a customer, in a modern call center environment, showcasing professionalism and empathy.

Customer Service Skills Quiz

Test your knowledge and skills in customer service with our comprehensive quiz! This quiz covers various aspects of soft skills, customer handling, and effective communication.

Understand the importance of creativity and acknowledgment.
Learn how to maintain call control and handle difficult customers.
Identify traits essential for successful customer service agents.

15 Questions4 MinutesCreated by HelpingHand827

Select any single benefit of customer satisfaction survey on customer service line

Increase agent's salary

Identify service flows

Identify service quality level

Give rewards back to customers

How creativity could help in customer case industry?

Creativity makes me come up with solutions fast in tricky situations

Creativity helps me find another way to do things besides what they told me to do at work

I can only become a supervisor with creativity

The given script becomes useless in some situations, with creativity I can come out of the beaten path

If you tell the customer you prefer a product more than another, will this be considered as personal information?

Yes

Maintaining call control is

To arrange the subject and avoid random shifting?

To be in full control of the communication and allow the customer to speak only when you finish?

Focusing during calls is

The ability to remember 10 digits and repeat it back

The ability to listen and note down the provided information using all your resources

Who is the jewelry of the contact center?

Agents who enjoy some good sense of a humor.

Agents who can resolve the customer's issue blind folded.

Agents who never makes any kind of mistakes

Agents who are nice and friendly with anyone and everyone

We are 100% sure that the customer's idea is false and he insists, if we insist too will that be considered as...

Argument

Correction

Customer care

Protecting company's image

Select all correct answers, Dear air is ...

Both agent and customer are silent in the call

Customer is silent listening and agent is talking explaining

Customer is explaining and agent is silent listening

Both are talking and no one is listening

Acknowledgment is ...

Verbally and non verbally the agent confirms to customer that he is listening and understanding

To say YES I understood once the customer ask or finish talking

Day 4 Quiz

Customer Service Skills Quiz

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