Pre-Training Assessment for Essentials of Business Communication workshop. The purpose of this assessment is to customize the training intervention as per your learning needs. There are 25 multiple choice questions. Please be honest in completing the assessment. It will take around 15 minutes to complete it.
Mastering Email Etiquette Quiz
Welcome to the "Mastering Email Etiquette" quiz! This interactive assessment is designed to evaluate your knowledge of professional email communication. This quiz consists of 25 multiple-choice questions tailored to enhance your skills and prepare you for effective business communication.
- Duration: Approximately 15 minutes
- Format: Multiple choice and text responses
- Objective: Customize training to meet your learning needs
Why shouldn't I type my emails in all caps?
All caps insinuates you are adding very strong emphasis or yelling
It makes you look lazy and/or uneducated
It is a strain on your eyes and makes reading your email more difficult
All of the above
Why should I use the BCC field?
So I can send copies of business email to my coworkers without my boss knowing
To keep my email looking clean
To respect my contact's privacy
So I can send copies to anyone I want
Before sending a very large attachment, I should
Compress the file (zip it up).
Send it first thing in the morning and call to make sure it was received.
Send it only during week days.
Compress the file, then ask first when would be the best time to email it.
I should only forward email when:
I feel it's important.
I know the other person should have the information.
The topic is commendable and important to all onliners.
I type a personal comment about why I am forwarding that specific email to that specific person.
I should down edit my email replies by
Removing previous signature files.
Removing the previous 2 emails noted in my reply.
Removing everything not necessary to the ongoing conversation.
Spell checking the sender's previous email.
What is the most important thing I should do with every email?
Make sure the Subject: field is short, concise and accurate.
Have a nice greeting: Hi, Hello, etc.
Have a proper sign off: TIA, Sincerely, etc.
Spell check, use full sentence structure and use proper grammar..
All of the above.
How quickly should I reply to email?
How quickly should I reply to email?
When I get around to it.
I don't have to reply.
Doesn't matter.
Which word in an email subject line might make your email look like spam?
Help
Regarding
Hi
Happy
How many characters are generally viewable in the subject line of an email?
100 - 150
45 - 65
75 -100
25 - 35
How should email be considered somewhat like a phone call?
The tone should always be informal and comfortable
You should know your emails are private
Emails should be short, concise and to the point, like phone calls
Email should never be considered anything like a phone call
Are you allowed to transmit business data to any private email account?
Yes
No
Don't know
As an RSB employee, in official email conversations which of the following should be avoided? (Multiple options can be selected)
Offensive Expressions
Personal Comments
Offensive Pictures
Personal attacks
Racial comments
Sexual or Religious jokes
As an RSB employee, what are you not suppose to download from the following (multiple options can be selected)
Offensive data
Discriminatory data
Obscene data
Pornographic
Racist & illegal data
Prohibited content
What disrupts/damages Schindler's Electronic Messaging System or it's operation?
Spamming Email
Sending Chain Emails
Sending very large files
All of them
A RSB employee should not open email attachments, especially from an unknown sender because:
Can contain harmful elements
Can contain virus
Both
None
As per the policy, an employee of RSB should not:
Download nonbusiness related software
Use Hacker
Use spyware
All of above
In RSB using/ hacking other's email account is ...
Allowed
Doesn't matter
Not allowed
Don't know
Electronic communication of high importance (for e.g. tenders, pricing, negotiations etc.) can be of legal relevance and may even after many years have to be produced in court cases & investigations and therefore should be retained
True
False
Don't know
Why should your electronic communications should be well thought of and written with the same care as letter, memo or any other non-electronic business communication?
After reading incoming private emails on RSB's official account I should?
Save
Delete
Leave it in Inbox
Save in draft
I am allowed to store personal/private emails on my official email id. with persmission
True
False
If you are sure that email has been misdirected or spammed or unrelated to business, then what should you do?
Retain
Delete
Save
Forward to your manager
Contact the IT person
If you doubt that the email has been misdirected or spammed or is unrelated to business, then what should you do?
Retain email and inform the sender
Delete email
Forward email
Contact the IT person
Have you attended training program on email etiquette?
Yes
No
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