Pre-Training Assessment for Essentails of Business Communication workshop. Kindly select appropriate responses as per your knowledge. There are 25 multiple choice questions. Please be honest in completing the assessment. It will take around 15 minutes to

Why shouldn't I type my emails in all caps?

All caps insinuates you are adding very strong emphasis or yelling

It makes you look lazy and/or uneducated

It is a strain on your eyes and makes reading your email more difficult

All of the above

Why should I use the BCC field?

So I can send copies of business email to my coworkers without my boss knowing

To keep my email looking clean

To respect my contact's privacy

So I can send copies to anyone I want

Before sending a very large attachment, I should

Compress the file (zip it up).

Send it first thing in the morning and call to make sure it was received.

Send it only during week days.

Compress the file, then ask first when would be the best time to email it.

I should only forward email when:

I feel it's important.

I know the other person should have the information.

The topic is commendable and important to all onliners.

I type a personal comment about why I am forwarding that specific email to that specific person.

I should down edit my email replies by

Removing previous signature files.

Removing the previous 2 emails noted in my reply.

Removing everything not necessary to the ongoing conversation.

Spell checking the sender's previous email.

What is the most important thing I should do with every email?

Make sure the Subject: field is short, concise and accurate.

Have a nice greeting: Hi, Hello, etc.

Have a proper sign off: TIA, Sincerely, etc.

Spell check, use full sentence structure and use proper grammar..

All of the above.

How quickly should I reply to email?

When I get around to it.

I don't have to reply.

Doesn't matter.

Which word in an email subject line might make your email look like spam?

Help

Regarding

Happy

How many characters are generally viewable in the subject line of an email?

100 - 150

45 - 65

75 -100

25 - 35

How should email be considered somewhat like a phone call?

The tone should always be informal and comfortable

You should know your emails are private

Emails should be short, concise and to the point, like phone calls

Email should never be considered anything like a phone call

Are you allowed to transmit business data to any private email account?

Yes

Don't know

As an RSB employee, in official email conversations which of the following should be avoided? (Multiple options can be selected)

As an RSB employee, what are you not suppose to download from the following (multiple options can be selected)

What disrupts/damages Schindler's Electronic Messaging System or it's operation?

Spamming Email

Sending Chain Emails

Sending very large files

All of them

A RSB employee should not open email attachments, especially from an unknown sender because:

Can contain harmful elements

Can contain virus

Both

None

As per the policy, an employee of RSB should not:

Download nonbusiness related software

Use Hacker

Use spyware

All of above

In RSB using/ hacking other's email account is ...

Allowed

Doesn't matter

Not allowed

Don't know

Electronic communication of high importance (for e.g. tenders, pricing, negotiations etc.) can be of legal relevance and may even after many years have to be produced in court cases & investigations and therefore should be retained

True

False

Don't know

Why should your electronic communications should be well thought of and written with the same care as letter, memo or any other non-electronic business communication?

After reading incoming private emails on RSB's official account I should?

Save

Delete

Leave it in Inbox

Save in draft

I am allowed to store personal/private emails on my official email id. with persmission

True

False

If you are sure that email has been misdirected or spammed or unrelated to business, then what should you do?

If you doubt that the email has been misdirected or spammed or is unrelated to business, then what should you do?

Retain email and inform the sender

Delete email

Forward email

Contact the IT person

What are three things that you would you like to learn in an email etiquette workshop?

Have you attended training program on email etiquette?

Yes