Customer Service Exceeding Expectations
Customer Service: Exceeding Expectations Quiz
Discover how well you understand the principles of exceptional customer service with our engaging quiz! Test your knowledge on key concepts, strategies, and best practices to go above and beyond for your clients.
- 10 thought-provoking questions
- Learn about effective communication and client value
- Improve your customer service skills
1. What is your client’s favorite radio station?
Not sure all people are different
WIFM
Who cares
WXYZ
Don’t care
Which of the following is not one of the 4C's to exceeding client expectations?
Communication
Connection
Collaboration
Coordination
Convince
What do our client’s value?
Objectivity, fearless expertise, and defensibility
A partner who communicates science in terms they understand
A partner committed to providing a safe environment
A partner who understands their business and provides the right solution
All of the above
Personality types should influence how you communicate.
True
False
Why is Listening so important?
Demonstrates our intent to partner with our clients
Helps build rapport
Leads to building trust
Helps create influence
All of the Above
Communication skills consist of?
Thinking, interrupting, honesty and signs
Thinking, listening, speaking and non- verbal
Understanding and diffusing conflict
Always agreeing with your client
Effective communication
Most effective when speaking in knowledge appropriate terms
When the customer is engaged
Communication with the intent to listen
Understanding is confirmed
All of the Above
We retain 50% of what is communicated
True
False
How can you gain influence with your clients?
Ask & Listen
Lower your price
Always agree
Knock the competition
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