Interacting With Guests
Interacting With Guests: Service Skills Quiz
Test your skills in guest interaction with our engaging quiz designed for event service professionals. This quiz will help you assess your understanding of proper etiquette and response strategies when dealing with guests in various situations.
- 10 multiple-choice questions
- Unlock valuable insights on customer service
- Boost your confidence in guest interactions
How do you clear a table that is completely empty?
Assume the guests left the event and clear everything off the table
Only clear items you know are empty/finished
Assume the guests are still at the event and leave their items on the table
How do you clear a table where guests sitting there are in the middle of a conversation?
Skip the table and come back when the guests are finished with their conversation
Start clearing the table without saying anything to avoid interrupting the guests
Wait for a break in the conversation then ask if you can clear anything, or ask someone at the table not in the conversation
How do you interact with a guest who seems unhappy with our service for whatever reason?
Ask the guest if there is anything you can get or do for them
Immediately go find a banquet manager
Ignore the guest-- not everyone is going to love the event or the service
How do you cut off an intoxicated guest?
Tell them they are not allowed to have any more to drink
Tell them the reason why you feel they should be cut off so they understand why
Ask the individual in charge of the event to talk to the guest
What do you do if you see someone bringing in outside alcohol?
Tell them about the terms of our liquor license and that we could possibly lose it if they continue to bring in alcohol
Take the alcohol from them and ask them to stop bringing in any more
Watch them-- if they only do it one time, then it's okay to ignore
What should you do if a guest approaches you with a question of any kind?
Describe the answer as detailed as you can
Show the guest what they need-- point it out to them, take them to where they need to go, go get anything they need for them
Direct them to someone else who can answer their question
How do you handle a guest who is annoyed or angry with you for any reason?
Stay calm and ask if there is anything you can do to fix their problem
Avoid the guest-- you don't want them to keep getting angry at you
Ask the head of the event if they would be able to talk to the guest
What should you do if you drop something that breaks or makes a mess?
Immediately clean it up
Alert guests around the area so they are aware of the mess, then immediately clean it up
Ask someone not busy to clean it up so you don't have to leave your tasks
{"name":"Interacting With Guests", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"Test your skills in guest interaction with our engaging quiz designed for event service professionals. This quiz will help you assess your understanding of proper etiquette and response strategies when dealing with guests in various situations.10 multiple-choice questionsUnlock valuable insights on customer serviceBoost your confidence in guest interactions","img":"https:/images/course8.png"}